Help topic: Using our ServicesChange topic
Suncorp Bank ATMs
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Accounts
Payments, Transactions & Transfers
External Payments
Security, Logging In & Trouble Shooting
eStatements
Getting Started
Accessibility
Security & Privacy
Banking
Help & Feedback
- What is PayID and how does it work?
- Should I use a PayID if I am transferring money between my own Suncorp Bank accounts?
- I have sent a payment to the wrong PayID, what do I do now?
- I am unable to look up any more PayIDs. Why is that?
- Will PayID replace existing account numbers and BSBs?
- How do I find which account my PayID is linked to?
- Can I have multiple PayIDs?
- What do I do if someone made a payment to my PayID and it hasn’t arrived?
- How do I change the account my PayID is linked to?
- How do I close my PayID?
- How can I transfer my PayID over to another bank?
- What if I change or close the email address or mobile number I have as a PayID or I change my name?
- What information can another payer look up about my PayID?
- What is Payment on Hold?
- Why could a payment be placed on hold?
- Will I need to do anything to ‘activate’ Payment on Hold?
- How will I know when a payment is on hold?
- How will I know when a ‘payment on hold’ is released and processed?
- How long will a ‘payment on hold’ be held?
- How can I cancel my held payment?
- Can a held payment be released early?
- Why can’t I see my held payment in the Suncorp Bank App?
- Why was my held payment unsuccessful?
- My payment has been held but the funds haven't been deducted from my account. When will funds be debited?
- I've made duplicate ‘Pay Someone’ payments and they’re on hold. What should I do?
- What happens when my held payment is released and the account, I’m paying to cannot receive Osko fast payments?
- My held payment was released but the description/reference was missing. Why?
- My held payment was released but the recipient has not yet received the funds. Why?
- How do held payments affect Daily Limits, Transaction limits, Personal Limits and Account Limits?
- What is Confirmation of Payee?
- What do the Confirmation of Payee match outcomes mean?
- Can I still make the payment whatever the Confirmation of Payee match outcome?
- I am trying to pay someone but I’m getting a 'no match’ outcome. What should I do?
- Someone is sending me money. What information will they see?
- What information should I share when I want to ensure an exact match?
- Someone is trying to send me money, but they are getting a ‘no match’ or 'close match’ outcome. What should I do?
- Where can I find my account name?
- Can I opt-out of having my name displayed to others?
- Confirmation of Payee shows the wrong name on my account. How do I update my account name?
- What should I do when a payee’s name has special characters?
- I received an email or text message from ‘Confirmation of Payee’. What should I do?
- Do I need to activate Confirmation of Payee?
General
- What is a PIN and how do I change my Visa Debit Card PIN?
- Can I use my Visa Debit card overseas?
- Do I get notified when my Visa Debit card is going to expire?
- Do I have to pay any fees to use my Visa Debit card?
- What do I do if my Visa Debit card is lost or stolen?
- What do I do if my debit card is broken or I need a replacement?
Visa payWave
Visa Secure
About Google Pay
Getting started
Using Google Pay
Managing your card in Google Pay
Google Pay Security
About Apple Pay
Getting started
Using Apple Pay
Managing your card in Apple Pay
- How do I update Apple Pay if my device is updated or replaced?
- Why is the card design in Apple Pay different to my actual card?
- Does removing a card from my iPhone Wallet app affect the card on my Apple Watch, if the Watch is paired to the same phone?
- If I unpair my Apple Watch from my iPhone, will my credit/debit cards be removed from my Watch Wallet app?
Apple Pay security
All help topics
Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722 (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of these changes for each product can be found at suncorpbank.com.au/variation. Please contact us if you have any questions or if there is a feature that is important to you.
Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518
PayID is a registered trademark of NPP Australia Ltd ABN 68 601 428 737
Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.
Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.
