International Banking Frequently Asked Questions

There are no Foreign Currency Conversion Fees and no cash advance fees on Overseas ATM’s for Everyday Options and Everyday Essentials Account holders with a Visa Debit Card. For other account types, you may be charged a Foreign Currency Conversion fee or a cash advance fee when using an ATM overseas. 

For more information on fees and charges, please read the relevant Product Information Document & Terms and Conditions before making any decisions regarding these product.

If you are going overseas soon and you’ll be using a Suncorp Bank card for purchases or at ATMs, please tell us your travel plans so we can help keep your accounts and cards secure.

For debit card holders, you can share your travel plans via the Suncorp Bank App:

  1. Log into the App.
  2. Tap on ‘Cards’ in the menu bar and select your Visa Debit card.
  3. Select ‘Overseas travel notification’.
  4. Follow the prompts.

Alternatively, send us a Secure Message through Internet Banking and include:

  • your travel dates
  • the countries you’re visiting (including stopovers)
  • your contact details while overseas (email and/or mobile).

If you're already overseas you can call us on +61 7 3362 1712

No, since 2 December 2020, we no longer accept foreign cash or cheques in a foreign currency.

If you'll be using a Suncorp Bank card for purchases or at ATMs while travelling internationally, please tell us your travel plans. This can help us look out for suspicious activity on your cards and account.

Suncorp Bank Visa Debit card holders

Share your travel plans via the Suncorp Bank App. Simply:

  • Tap on the ‘Cards’ tab and select your Visa Debit card. 
  • Under the ‘Other Card Details’ section, tap ‘Overseas travel notification’.
  • Follow the prompts.

Alternatively, send a secure message through Internet Banking. Please include:

  • travel dates
  • countries you’re visiting (including stopovers) 
  • contact details while overseas (email and/or mobile). 

Need more assistance? Contact us on 13 11 75. Already overseas? Call us on +61 7 3362 1712.

 

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