Financial Difficulty

We’re here to help get you back on track.

Financial hardship can happen to anyone.

Finding it difficult to keep up with your financial commitments? Get in touch and we’ll work out a plan together.

How can Suncorp Bank support me?

How can I request assistance?

How can I request support for my business?

Where else can I get help?

Variable Home Loan Cashback Option: See if you’re eligible

Frequently Asked Questions

Put simply, financial difficulty is when you can’t pay your bills. It can happen as a result of a job loss, illness, family break ups, natural disasters like droughts or floods and many other reasons.

If you can’t make Suncorp Bank loan repayments or meet other financial commitments – or you think you’ll be experiencing difficulty soon – we’re here to help.

Please contact us on 1800 225 223 (8:30am-5pm, Mon-Fri, AEST) or find out how to submit a request for assistance. Our Customer Assist team can help you get the support you need.

Support for individuals

Support for businesses

For more information about financial difficulty, you can also visit the Australian Banking Association’s Financial Assistance Hub.*

*Our site may contain links or references to other websites (including other social media websites) or applications which are independently owned or operated by third parties ("Third Party Sites"). We are not responsible or liable for the content of Third Party Sites. Your access to and use of those sites is at your own risk and may be subject to separate terms and information handling practices. Any links are provided for convenience only, and do not indicate any sponsorship, endorsement or recommendation by us.