How to manage a Suncorp Bank account when someone passes away

How to manage a Suncorp Bank account when someone passes away

Helping you during a difficult time

The loss of a family member or friend can be an incredibly difficult time and dealing with their finances may be the furthest thing from your mind. We’re here to help make it as simple as possible. 

On this page you’ll find a brief overview of what you may expect from us when managing the banking affairs of someone that has recently passed. For more detailed information, and to understand what steps you may need to take, please refer to our Loss of a Loved One Guide (PDF, 182KB).

You can notify multiple organisations at the same time through the Government’s Australian Death Notification Service. Note: An official Death Certificate must be issued to use this service.

What does deceased estate mean?

An estate comprises of all the assets and liabilities that belong to the deceased. We’ll help you with any bank accounts, mortgages and other debts that the deceased holds with Suncorp Bank. 

Each estate is different. Some estates will take a short amount of time to finalise, others will be more complicated and may take longer. For further information on joint accounts, credit cards, loans etc, please refer to our Loss of a Loved One Guide.

It's important to let us know

The easiest and quickest way to inform us is by completing our online notification form.  If you prefer, you can also complete and return the Bereavement Notification Form (PDF, 64KB) using the contact details below. 

Before you start, you’ll need:

  • details of the account(s) held by the deceased (if known)
  • the date of the deceased’s birth and death
  • your contact details and relationship to the deceased.
  • identification from the Authorised Representative(s) where they are not already an existing Suncorp Bank customer

You can contact our Customer Support team directly:

email to Deceased Estates ^

by phone on 07 3135 3525 (Mon-Fri, 9am-5pm AEST)

by post to Deceased Estates, PO BOX 1453, Brisbane, QLD, 4001

at your nearest Suncorp Bank branch

your Business Relationship Manager (If applicable).

What happens after you contact us 

As soon as we receive your notification we’ll:

  • Place a hold on all account(s) that are in the sole name of the deceased (We won’t place a hold on any joint deposit account(s) to ensure the joint account holder maintains access to their funds) 
  • Place a hold on all Lines of Credit and Overdraft account(s)
  • Remove internet banking and phone banking access for the deceased
  • Remove card access
  • Place a hold on Cashback facilities on any loan(s) held by the deceased

Before we’re able to close the accounts and release funds, you’ll need to complete and return the following form:

We’ll also assist you in forwarding your notification where required. These teams will contact you directly to discuss those products. This includes:

  • Credit Cards (National Australia Bank (NAB) is the credit provider and issuer of Suncorp Bank Clear Options Credit Cards)
  • Shares (Link Market Services)

To find out about required documentation and what you can expect next, please read our Guide to Managing a Deceased Estate (PDF, 182KB)

Preparing for the finalisation of banking affairs 

We’ll review the account(s) and advise what additional documentation is required. 

  • formal identification for all Executors/Administrators
  • Proof of Death
  • a certified copy of the deceased's Will
  • We do not require original documents to be sent, please only provide us with Certified Copies.

Once we receive all required documentation, and upon the instructions of the Executors, Administrators and/or Next of Kin, we’ll close all personal accounts held in the sole name of the deceased and release the funds within 14 days. 

Where can I find extra support? 

Find additional resources available to you during this time, including grief counselling, government support and free legal services.


Frequently Asked Questions

If you need more support, our Loss of a Loved One Guide (PDF, 182KB) details the process and documentation you’ll need.

Please note that the below information is of a general nature only and not to be taken as legal advice. We recommend that you seek independent legal advice for your  specific circumstances. 


⌃ We require you to complete the email consent section on the Deceased Notification Form (PDF, 64KB) before we can send you any information and/or documentation electronically.

This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for the relevant selected product, including the Terms and Conditions or Product Information Document, before deciding or opening any account with Suncorp Bank. Fees, charges, terms and conditions apply and are available on request.

Deposit Products are issued by Suncorp-Metway Ltd (“Suncorp Bank”) ABN 66 010 831 722 AFSL No 229882.

Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group.

National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (‘NAB’) is the credit provider and issuer of Suncorp Bank Clear Options Credit Cards.

Suncorp-Metway Ltd ABN 66 010 831 722 (‘Suncorp Bank’) promotes and distributes Suncorp Bank Clear Options Credit Cards on NAB’s behalf under an agreement with NAB. NAB has acquired the business relating to this credit from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and

Australian Credit Licence 238098) (‘Citi’) and has appointed Citi to assist to administer the Credit Cards. Suncorp Bank will not guarantee or otherwise support NAB’s obligations under the contracts or agreements connected with the Credit Cards (other than those relating to Internet Banking and Telephone Banking).

If you have a complaint, compliment or suggestion, please get in touch by contacting the team on (07) 3135 3525 or through our Customer Relations team Customer Relations | Contact Us | Suncorp Bank.