Beyond cheques

Updates relating to Suncorp Bank Cheque Services

From 1 March 2024, there are changes coming to Suncorp Bank Accounts.

  • Cheque withdrawal services, including Bank Cheques will no longer be available
  • Cheques written prior to 1 March 2024 will be accepted in accordance with legal obligations we owe you and other banks
  • Cheques written from 1 March 2024 will not be accepted and payment will not be made
  • Accounts that can be converted to a cheque issuing account, will no longer be able to be converted to a cheque issuing account from 1 March 2024
  • Cheques written from Suncorp Bank accounts prior to 1 March 2024, or written from other banks will still be accepted and processed, and can be deposited into Suncorp Bank accounts until further notice

Effective 1 March 2024, changes will be applied to the following documents:  Terms and Conditions for Suncorp Bank Accounts and Continuing Credit Accounts; Personal Deposit Accounts Product Information Document; Business Accounts Product Information Document; Lending Fees and Charges for Home Lending; Business Lending Fees and Charges; Schedule of Fees and Charges for Other Suncorp Bank Personal Accounts; Schedule of Fees and Charges for Other Suncorp Bank Business Accounts; Lending Fees and Charges for other Suncorp Bank Personal Loans; Home Loans and Packages and Wealth Cash Management Account Product Information Document.

A summary of these changes are available here: Summary of Changes

With most Australians finding other forms of payment faster and more convenient, cheque usage continues to decline across Australia.*

Businesses and consumers are adapting by seeking safe and alternate ways to make payments, so it’s a good time now to realise the benefits of alternate payment methods.

'Pay anyone’ bank transfers

Use Internet Banking or the Suncorp Bank App to set up one-off or recurring payments to deposit-taking accounts at just about any bank or credit union across Australia.

With Osko fast payments++ your payment will arrive in the recipient’s account in under a minute in most instances.

More about transfers

BPAY® payments

BPAY® is a free online service that allows you to easily pay bills. Just look for the BPAY logo, along with the BPAY Biller Code and your Reference Number (usually your account number). It often looks like this:

Example of a BPAY biller code and ref

You can make BPAY payments using Internet Banking or the Suncorp Bank App.

More about BPAY

Debit and credit card payments

Payment cards like the Suncorp Bank Visa Debit card can be handy for bill payments. Many billers such as energy companies, water utilities and medical/dental practices are happy to accept debit and credit card payments.

More about Suncorp Bank Visa Debit cards

More about Suncorp Bank Clear Options credit cards

Digital Wallet

Make payments on the go with your smartphone. Apple Pay2 or Google Play# can be used with an eligible smartphone anywhere you can ‘Tap and Pay’


More about Digital Wallets


If your account has card access, fee-free+ cash withdrawals up to $1000 per day using any Suncorp Bank ATM, atmx or the Big 4 banks ATMs


More about ATMs

Telephone Banking

An automated service that makes managing your money 24/7 easy and convenient. Simply call 13 11 25 to start or call 13 11 75 to set up Telephone Banking.


More about Telephone Banking

We’re here to help. 

Frequently asked questions.

Need more assistance or information?

Just contact us on 13 11 55 or visit your local Suncorp Bank branch.

Things you should know

* Reserve Bank of Australia Payments Data, as retrieved from the RBA website.

® Registered to BPAY Pty Ltd ABN 69 079 137 518

National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) is the credit provider and issuer of Suncorp Bank Clear Options Credit Cards. Suncorp-Metway Ltd ABN 66 010 831 722 (“Suncorp Bank”) promotes and distributes Suncorp Bank Clear Options Credit Cards on NAB's behalf under an agreement with NAB. NAB has acquired the business relating to this credit from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the Credit Cards. Suncorp Bank will not guarantee or otherwise support NAB's obligations under the contracts or agreements connected with the Credit Cards (other than those relating to Internet Banking and Telephone Banking).

++ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.

Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.

For full details about terms and restrictions that apply to Osko fast payments please read read our Terms and Conditions for Suncorp Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.