Banking with the Suncorp Bank App
As a Suncorp Bank customer, you can use the Suncorp Bank App to get fast and secure access to your money. Anywhere, anytime. It’s easy to transfer money, pay bills, make payments and more.
View account activity
View your everyday and savings account balances and recent transactions. Activate the App’s Quick Balance feature to nominate balances to view on the App’s home screen or in your phone widgets without logging in.
- Log into the App and select 'Accounts' from the menu bar.
- Choose the account you want to set up a Quick Balance for.
- Tap '...' next to the account name, select 'Set up Quick Balance’ and follow the prompts.
If you need a document to confirm your current account balance, you can also request a Proof of Balance in the Suncorp Bank App.
It’s easier than ever to stay on top of your money.
Secure login
Securely log in to your device, as well as authorise transactions, using a
passcode, Touch ID or Face ID.
Temporarily lock or set up restrictions on your Visa Debit card
It’s easy to set a temporary lock on your Suncorp Bank Visa Debit card if you misplace it. This won’t cancel your card, but will prevent any activity on it. Ready to use your card again? Simply unlock it. Easy!
You can also use the App to set up Visa Debit card restrictions on:
- Most gambling services
- Visa payWave payments
- Internet transactions, and
- Overseas in-store payments.
Report your Suncorp Bank Visa Debit card as lost or stolen and order a replacement
In just a few taps, you can report your Suncorp Bank Visa Debit card as lost or stolen and order a replacement card.
You’ll receive a new card by post within seven business days. While you wait for it, you can use the digital version of your replacement card.
Your replacement card will automatically update in your Digital Wallet (Apple Pay or Google Pay) if you previously had it set up. If you haven’t set up your card on Apple Pay or Google Pay previously, don’t worry, you can still add your replacement card using the Suncorp Bank App.
Fast payments and PayID
With the Suncorp Bank App, you can send money to and from eligible bank accounts in near real time.
This new fast payment service is called Osko++. It’s automatic for payments made via the Suncorp Bank App from most Suncorp Bank personal and business accounts to another account when using a PayID or to eligible accounts at other Osko participating banks when using a BSB and account number.
You can also use the Suncorp Bank App to set up a PayID in connection with most personal accounts^. A PayID is a unique identifier, such as your mobile number or email address, that you link to your account. Using a PayID to receive an Osko payment can be easier than using your BSB and account number, if the person paying you is permitted by their bank to pay to a PayID.
Step 1.
Log into the Suncorp Bank App, tap ‘More’ in the menu bar and select ‘Payments’, then select ‘PayID’.
Step 2.
Tap ‘Create’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
Step 3.
Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
Step 4.
A one time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.
Add your card to Apple Pay® or Google Pay™
Use your phone’s digital wallet to make secure payments on the go.
iPhone user?
Log in to the Suncorp Bank App, tap on the 'Cards' icon in the menu bar, choose the card then tap ‘Add to Apple Wallet’.
or
Open the Apple Wallet app and click ‘Add card’. Follow the prompts to add your card.
Android™ user?
Log in to the Suncorp Bank App, tap on the 'Cards' icon in the menu bar, choose the card and then tap 'Add to Google Pay'.
or
Open Google Wallet and tap the + sign in the bottom right corner. Then capture your card information by taking a photo or entering details manually.
Manage recurring / future payments
Manage all immediate, future and recurring payments from your eligible Suncorp Bank accounts on the Suncorp Bank App. You’ll get notified if anything doesn’t go through.
Plan ahead and set up future dated payments so you can choose to pay someone on your specified date. You can make regular and ongoing payments using Transfer, Pay Someone or BPAY. Choose weekly, fortnightly or monthly recurring payments.
Easily set or reset your Debit card PIN
Easily set your new Suncorp Bank Visa Debit or eftpos Debit card PIN in the Manage Cards section of the Suncorp Bank App. You can follow the same steps to reset your PIN.
- Log in to the Suncorp Bank App
- Tap on the ‘Cards’ icon in the menu bar
- Choose the card and select ‘Set Card PIN’
For security reasons a mobile phone number is required to receive a temporary password to allow you to set your PIN. If your mobile phone number is not registered in Online Banking or has recently changed, you will need to contact us to update your contact number before using the self-service option to set your PIN.
Payment notifications
Get notified when money comes into or goes out of your eligibleßß, nominated accounts.
- View your payment notification history for up to 7 days.
- Identify unrecognised or unusual outgoing payment activity.
- Tap a notification to access your transaction history and account balance.
- Easily track your notifications by setting up account nicknames.
Register for home loan Cashback redraw
In just a few taps, you can request to enable the Online Cashback feature or request a once-off Cashback on eligible Suncorp Bank home loans via the Suncorp Bank App.
Once approved for Online Cashback you’ll be able to redraw available advance funds from your home loan using either the Suncorp Bank App or Internet Banking.
Once approved for a once-off Cashback payment the funds will be deposited into your nominated transaction account.
Get started today
Download the Suncorp Bank App
It may be necessary to vary the terms of your product to convert it to a different replacement product. This means you may end up with a product that has different terms and features from those you initially applied for. In any event, Suncorp Bank will give you more information about these changes before they take effect. You may also wish to consider applying for other products instead. If you have any questions, please contact us on 13 11 75.
Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
++Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution via the Suncorp Bank App, Internet Banking or by visiting a Suncorp Bank branch. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (QLD, NSW) and Solicitor’s Trust Accounts (QLD) but can be made to them. Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Payments from an Account which requires 2 or more persons to sign to withdraw, future-dated and recurring payments and Business Payment Credits will not be made as an Osko fast payment. For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Bank Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.
^ You can only create a PayID for your personal account via the Suncorp Bank App. For business accounts, you can only create a PayID through Internet Banking, by calling us on 13 11 75 or visiting a branch.
Terms, conditions and eligibility criteria apply to PayID creation, please refer to the Product Information Document, Schedule of Fees and Charges and PayID Terms and Conditions, as applicable to your account. A PayID cannot be created in connection with a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.
ßß Payment notifications are available for everyday transaction accounts, savings accounts, and loans for personal and business customers. Notifications for Credit Card payments are not currently supported. Suncorp Bank PayLater and flexiRate notifications cannot be turned off.
Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105. The Suncorp Bank eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.
Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.
Eligible Suncorp Bank accounts
flexirates are available with: 55 Plus Account, Everyday Options sub accounts, eOptions Account and Business Saver Account.
