Faster, simpler payments with Osko and PayIDs
With Osko fast payments++ and unique PayIDs^, payments to and from eligible Suncorp Bank accounts can be faster and easier.
How do I create a PayID for a personal account in the Suncorp Bank App?
Step 1.
Login to the App, click on the ‘cog wheel’ at the top left corner of the Accounts tab and select ‘PayID’.
Step 2.
Tap ‘Create PayID’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
Step 3.
Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
Step 4.
A one time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.
About Osko and Pay ID
FREQUENTLY ASKED QUESTIONS
What are Osko fast payments?
Osko is the name of a fast payment service offered by participating Australian banks, including Suncorp Bank. You can make an Osko fast payment from most Suncorp Bank personal and business bank accounts to another account by using a PayID or to an Osko-enabled account at another Osko participating bank by using a BSB and account number. Just transfer money as you usually would, and Osko will be enabled automatically, sending your funds in under a minute.
You can make Osko payments using the Suncorp Bank App, Internet Banking, or with the help of staff at a branch.
How do Osko fast payments work?
Just transfer money as you usually would. If Osko is available then Osko will be enabled automatically, sending your funds in under a minute, 24/7/365.
You’ll be able to tell whether the account you’re paying to is Osko-enabled if you can enter a payment description of up to 280 characters (including emojis!).
And you’ll know if your payment has been a fast payment if the Osko logo appears on your receipt and transaction details.
Most Suncorp Bank accounts that can make electronic payments are eligible for fast payments.
View a list of some eligible Suncorp Bank accounts:
Personal:
- Everyday Essentials
- Everyday Options
- Everyday Options sub-accounts*
- eOptions Account*
- 55 Plus Account (except passbook accounts)
Business:
- Business Premium Account
- Business Saver Account*
If your account is not listed above, please refer to the Product Information Document or Schedule of Fees and Charges applicable to your account to see if it is able to send and receive Osko fast payments.
Are Osko fast payments safe?
You can feel confident that Osko fast payments, operated by BPAY®, are safe and secure. Osko payments have the same level of security that protects your existing accounts and payments. Learn more about Online Banking Security.
What are Osko 'smarter' payment descriptions?
Osko fast payments give you the option of including up to 280 characters of remittance information with your payment, including emojis.
Longer descriptions make it easier for you – and all the people and organisations you pay – to keep track of the payments you’ve made.
Simpler payments with PayID
PayID is an alternative way to address payments that’s a lot simpler than sharing your BSB and account number.
If your account is PayID eligible, you can link a unique identifier, such as your mobile number and email address or ABN and ACN (for business accounts only). Then when someone needs to pay you, you can provide your PayID instead of your BSB and account number, if their financial institution allows them to pay to a PayID.
You can set up and manage PayIDs in connection with an eligible Suncorp Bank account. Of course, if you prefer to continue using a BSB and account number, that’s fine. Using PayID is entirely up to you.
To find out if your account is eligible to connect to a PayID go to the Product Information Document or Schedule of Fees and Charges applicable to your account.
How PayID makes Suncorp Bank App “Pay Someone” payments easier
If you need to pay someone who has a PayID, you don’t have to chase up their BSB and account number. You can simply pay to their PayID via the Suncorp Bank App if you have an Osko eligible account. The name of the PayID holder will displays before you make the payment, at which point you will need to confirm you’ve got the right recipient.
Make fast payments – and do all your everyday banking with the Suncorp Bank App
^ You can only create a PayID for your personal account via the Suncorp Bank App. For business accounts, you can only create a PayID through Internet Banking, by calling us on 13 11 75 or visiting a branch.
Terms, conditions and eligibility criteria apply to PayID creation, please refer to the Product Information Document, Schedule of Fees and Charges and PayID Terms and Conditions, as applicable to your account. A PayID cannot be created in connection with a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.
++Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution via the Suncorp Bank App, Internet Banking or by visiting a Suncorp Bank branch. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (QLD, NSW) and Solicitor’s Trust Accounts (QLD) but can be made to them. Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptionsAccounts. Payments from an Account which requires 2 or more persons to sign to withdraw, future-dated and recurring payments and Business Payment Credits will not be made as an Osko fast payment. For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Bank Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.
ß Face ID login is available on the iPhone X and later models. Please refer to our Mobile Banking/Suncorp Bank App terms and conditions before using.
BPAY® and BPAY® View are trademarks of BPAY Pty Ltd ABN 69 079 137 518. BPAY facilities are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882) to approved applicants. Terms and conditions, fees and charges apply and are available on request. For more information, click the help icon in Internet Banking for more detailed instructions, or go to http://www.bpay.com.au.
View the Suncorp Bank App terms and conditions.
