Internet Banking

Internet Banking makes managing your money online simple, safe and convenient.

Suncorp Bank Online Protection Guarantee Suncorp Bank Online Protection Guarantee Suncorp Bank Online Protection Guarantee Suncorp Bank Online Protection Guarantee

Suncorp Bank Online Protection Guarantee

When using Internet Banking and Mobile Banking, you are protected against loss from transactions you didn’t make or approve as long as you adhere to the applicable Internet Banking Terms and Conditions or Suncorp Bank App Terms and Conditions.

You need to ensure you keep your Secret Codes including Customer ID, passwords, passcodes and security token codes private, don’t contribute to the loss and let us know immediately as soon as you discover a loss.

Features that make banking safe & simple

Convenient access to your money

  • Check account balances and transaction history
  • Save, download or print your eStatements anytime.
  • Pay bills using BPAY®
  • Transfer money, pay anyone or schedule a payment

You can do more online

What’s new in Internet Banking

Take away the hassle of switching banks with our Online Switching Tool.  Key details like your regular payees and billers can be imported directly across from your other bank into Internet Banking.

Help & Support

FrequeNtly Asked Question

What’s my Internet Banking Customer ID?

It’s a number that’s given to you when you register with Internet Banking. It’s different from your account number and everyone gets a Customer ID. You’ll enter it every time you log in to Internet Banking.

If you don’t have one, you’ll need to register for Internet Banking.

If you’ve forgotten your Customer ID, find how to recover it online.

Forgot your Customer ID

Forgot your Internet Banking Password

Security features

Internet Banking has a range of features to make sure online banking is secure.

  • Cyber Security and real time fraud detection
  • Industry level encryption and protection
  • Locking your logon if more than 3 incorrect attempts are made
  • Logging you off automatically if there is 10 minutes of no activity

Read more about how we protect your money online.

Security Token Codes

To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Bank Secured App in just a few clicks. The app is free and is available for iOS & Android.

Banking from your mobile is safe, secure and easy.

Download the Suncorp Bank App today

View Internet Banking terms and conditions

Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 Australian Credit Licence 229882. Approved applicants only. Terms and conditions apply and are available on request. Fees and charges apply. Please read the applicable Product Information Document before making any decisions about a product. Contact us for a copy.

Apple, iPhone and App Store are trademarks of Apple Inc.

Google Play and the Google Play logo are trademarks of Google Inc.

BPAY® Registered to BPAY Pty Ltd ABN 69 079 137 518.