How we protect your money online

We’re committed to protecting your personal information and providing a safe banking environment for you. 

Suncorp Bank Online Protection Guarantee

When using Internet Banking and Mobile Banking, you are protected against loss from transactions you didn’t make or approve as a long as you adhere to the applicable Internet Banking Terms and Conditions and Suncorp Bank App Terms and Conditions. You need to ensure you keep your Secret Codes including Customer ID, passwords, passcodes and security token codes private so they don’t contribute to a loss and let us know immediately if you discover a one.

Our commitment to you


Virtual security walls that protect your money online from potential threats.

Safe banking environment

We provide a secure session for you each time you login. Our automatic security measures ensure only you can see your information.

Secure banking on-the-go

The Suncorp Bank App use a range of security options to secure your banking on-the-go.

Key industry relationships

We work with others in the banking industry, the Australia High Tech Crime Centre and the Australian Federal Police to manage threats and provide you with a secure banking experience.

Our safety measures

Quick responses

We have 24-hour real time detection capability and a dedicated Financial Crimes team who utilise advanced forms of technology to protect our customers from potential cases of fraud. We also work closely with the Australian Cyber Security Centre (ACSC). The ACSC brings cyber security capabilities from across the Australian Government together into a single location. It is the hub for private and public collaboration and information sharing to combat cyber security threats.

Secured access

You can also download the Suncorp Bank Secured App which is a fast, free and convenient way to generate a Security Token Code from your mobile phone to enable certain banking transactions and to provide further security to access Internet Banking.

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