Suncorp Bank is becoming ANZ.
This means, in the future, Suncorp Bank products and accounts will move to ANZ.
Why is the move happening?
As a result of ANZ’s acquisition of Suncorp Bank in July 2024, your products and accounts will move to ANZ, and you will bank with ANZ.
You’ll have access to ANZ’s network, digital banking services and security features. Suncorp Bank and ANZ teams are working hard behind the scenes to help make the move to ANZ as smooth as possible.
What can I expect over the coming months?
Over the next several months, we’ll keep our Move Hub updated with information about what the move will mean for your products and accounts. You’ll also receive updates directly from ANZ. It’s important to keep your contact details up to date so we can get in touch with you if needed. You can do this in the Suncorp Bank App or Internet Banking, or by calling us or dropping by a Suncorp bank branch.
We understand this is a significant change, and you may have questions about what it means for you. We’ll keep you updated along the way.
Timeline for your move
Timeline for your move
What does this mean for me?
After the move, you’ll bank with ANZ.
We’ll be in touch in the coming months with details of the move, and you’ll also receive updates directly from ANZ.
You’ll have access to branches and support.
When Suncorp Bank becomes ANZ, there will be a larger network of banking specialists and branches throughout Australia.
You’ll still see familiar faces.
Until your accounts move, Suncorp Bank staff will continue to help you. After the move, you’ll bank with ANZ and our people will become one team with ANZ.
Your accounts will benefit from ANZ anti-fraud technology.
When your accounts move to ANZ, they’ll benefit from ANZ’s anti-fraud technology, which works to recognise, flag and identify suspicious transactions.
What do I need to do right now?
At this stage, you don’t need to take action. Visit this page regularly to check for updates about the move.
In the meantime, ensure that your contact details are up to date so we can stay in touch and keep you informed of any important updates.
Check your contact details
In the Suncorp Bank App:
- Log in and tap 'More' in the menu bar.
- Select 'Profile', then select the mobile, email or postal address options and follow the prompts to update.
Via Internet Banking:
- Log in and click 'Customer Profile' in the left-hand menu.
- Select the mobile, email or postal address options and follow the prompts to update.
Otherwise, contact us to update your contact details.
Protecting yourself from scams during the move to ANZ
If you're ever unsure about an email or text claiming to be about the move to ANZ, don't click any links or give any banking details. The safest way to verify if a communication is from Suncorp Bank or ANZ is to check our Staying Scam Safe page or call us on 13 11 75.
Neither Suncorp Bank nor ANZ will ever ask you to:
- move money urgently to another account or move it to ‘keep it safe’
- share sensitive banking details like passwords or PINs
- click a link in an email or SMS about the move to ANZ, including a link to log in to your account
- give or remove access to your computer, phone, or other devices.
If something doesn't feel right, stop and contact us – we're here to help.
Find out more information about staying scam safe before and during the move to ANZ
We’re here to help
Frequently Asked Questions
Your Suncorp Bank accounts and products will move to ANZ in 2027. Both Suncorp Bank and ANZ will keep you up to date, in advance of changes, letting you know what to expect and what you might need to do along the way.
Nothing changes about how you bank with us until we’ve been in touch.
You'll be sent communications from Suncorp Bank and ANZ – by letter, email, text message, or through the Suncorp Bank App and Internet Banking.
Have you recently moved? If your postal address, email or mobile number is not up to date, you won’t receive the latest updates.
You can update your details:
In the Suncorp Bank App:
- Log in and tap 'More' in the menu bar.
- Select 'Profile', then select the mobile, email or postal address options and follow the prompts to update.
Via Internet Banking:
- Log in and click 'Customer Profile' in the left-hand menu.
- Select the mobile, email or postal address options and follow the prompts to update.
If you believe you haven’t received certain communications, please contact us.
You can also see updates here in the Move Hub.
If you have special needs or require additional support, we're here to help. We offer a range of accessible and inclusive banking services, and support will continue to be available throughout the move. Visit our Accessible & Inclusive Banking support page to learn more about the support options available and how to access them.
Suncorp Bank customers can’t delay or opt out of the move to ANZ.
We understand change can raise questions, so you’ll receive support and clear communication throughout the move to help make it as smooth as possible.
To talk through your options, call us on 13 11 75 or visit your nearest branch.
No. Customer accounts and products will be moved to ANZ during a planned move period.
Have another question about the move to ANZ?
Chat to our virtual assistant, Scout. Scout is here to help or can connect you to someone who can.
Explore our Move Hub on Suncorp Bank App and Internet Banking
Log into Suncorp Bank App or Internet Banking to find messages, answers and support to help make your move to ANZ easier.
Call or visit us
Phone us on 13 11 75, drop into your nearest branch, or chat with us through Internet Banking.
Need extra support?
If you need communications in a different format, an interpreter, or any other kind of support, let us know. We'll work with you to make sure you have the information and assistance you need.
Experiencing financial difficulty?
Support is available. The move to ANZ doesn't change your access to hardship assistance.
Call us on 13 11 75 and we'll talk through your options with you.
Things you should know
Information relating to the move from Suncorp Bank to ANZ is of a general nature and is being provided without taking into account your particular financial needs, circumstances and objectives. While every effort has been made to ensure the accuracy of the information, it is not guaranteed. You should obtain professional advice before acting on the information in this website. It does not constitute legal or tax advice, and you should seek expert advice in this regard.
Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722) (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of changes relating to the current product offerings can be found at suncorpbank.com.au/variation. Please contact us if you have any question or if there is a feature that is important to you.
