Staying Scam Safe

Suncorp Bank and ANZ will provide information on what’s happening during the move and what steps you need to take.

Suncorp Bank and ANZ will only communicate with you through their official channels. These include letters, emails, SMS and/or messages in digital channels such as the Suncorp Bank App, Suncorp Bank Internet Banking, ANZ App and ANZ Internet Banking. Updates will also be made to our websites at suncorpbank.com.au and anz.com.au.

Communications you can expect to receive will include:

• initial correspondence from Suncorp Bank on the move to ANZ
• correspondence from ANZ about changes to your products and accounts
• reminders and instructions from Suncorp Bank and ANZ to help you prepare for the move and set up your banking at ANZ
• updates in the Suncorp Bank App and Internet Banking
• an SMS from ANZ when accounts are ready to use at ANZ
• a new ANZ Visa Debit card/s before the move (for eligible products).

Scammers may target Suncorp Bank customers via various contact methods, falsely claiming to be from Suncorp Bank or ANZ. They do this to try and gain access to personal information or finances, often through bank transfers or linking to fraudulent websites.

There are things you can look out for to tell if it is Suncorp Bank or ANZ contacting you.

ANZ and Suncorp Bank will never ask you to:

• move money urgently to another account or move it to ‘keep it safe’
• share sensitive information including passwords or PINs
• click a link in an email or SMS about the move to ANZ, including a link to log in to your account
• give or remove access to your computer, phone or other devices.

Be alert to the warning signs

Deceptive messages related to the move to ANZ may:

• ask you to click a link to ‘verify’ or ‘update’ your account
• request you to provide your password, PIN or full account details
• create urgency – such as ‘act now or your account will be suspended’
• come from an unofficial email address, phone number or social media account
• ask you to move money to a new account for ‘safety’ reasons.

Stop if something doesn’t feel right

If you're ever unsure whether a communication is legitimate, stop immediately – don’t click any links or share any information. The safest way to verify that it is Suncorp Bank is to search 'move to ANZ' on suncorpbank.com.au or call Suncorp Bank on 13 11 75. You can also log into your Suncorp Bank App or Internet Banking directly.

What to do if you believe you’ve been scammed

If you’ve shared banking details or moved money, it’s important to act quickly to minimise potential harm. To report the incident and seek assistance, call us on 13 11 75 so we can help protect your account.