How to keep yourself secure

We take online security very seriously. Our systems and processes are designed to always keep your details safe and secure. However, things like identity theft and card fraud can and do happen.

There are a few ways you can help yourself stay safe online.

Online safety: some crucial tips

  1. Never give anyone remote access to your computer, in particular your Internet Banking.
  2. Don’t write down, share or allow others to see your Internet Banking Customer ID or password.
  3. Never provide your personal or security details, including Customer ID or passwords, in response to any email or phone call. Suncorp Bank will never request this information from you via email.
  4. Never leave your session running unattended. Always click ‘log off’ at the top of the menu to end your session properly.
  5. Always access Internet Banking via, or our official mobile apps.
  6. Be wary of emails from addresses you don’t know or trust. Delete any suspicious emails, and never click on a link or attachment in an email from an unknown or untrusted source.
  7. Never input or provide a token code for a third party.
  8. Always scan any new programs or files for viruses before you open, install or use them. Your anti-virus software may do this for you automatically.
  9. If your anti-virus detects a virus or malware and removes it, ensure that you update any passwords you may use on that computer.
  10. We recommend visiting the ACCC website ScamWatch for latest news and alerts in your area. You can also learn more about Security, Fraud and Scams on the Australian Banking Association website.

Be password savvy

Being password savvy can put you one step ahead of common security threats.

  • Always choose 'easy to remember, but hard to guess' passwords, and change them regularly.
  • Choose passwords that have a mix of numbers and upper and lower-case letters.
  • Never use 'easy to guess' passwords or passwords that include sensitive or personal information such as:
    1. your date of birth
    2. consecutive numbers
    3. a series of the same number
    4. a sequence from the associated account number
    5. historically significant dates
    6. a driver's licence number
    7. an alphabetical code that is a recognisable part of your name
    8. our phone number or part thereof.
  • Your Suncorp Bank App passcode should not be the same as your phone unlock code.
  • Don’t share your passwords with anyone.
  • You may record your secret access codes (i.e. your Telephone Access Code, Customer ID or Internet Banking password), to help you remember them but they must be reasonably disguised so that it is not obvious to another person what these records contain.
  • Do not keep your Customer ID or your password written down together.
  • The Suncorp Bank Secured App can help add an extra level of security for your account if you choose to use it.

For Internet Banking, your password must be six to eight characters long.

To improve security, it should:

  • contain both numbers and letters
  • include upper and lower-case letters (your password is case sensitive).

Protect your devices

Protecting your computer and mobile devices can help shield you from several unknown, online nasties.

  • Install and enable a firewall on your computer before connecting to the Internet.
  • Regularly scan your computer with trusted anti-virus software. Most software can do this automatically.
  • Avoid using shared computers (e.g. at an Internet café) as you may not be able to check whether the anti-virus software is up-to-date.
  • Ensure your Operating System (e.g. MS Windows, Mac OS X), browser and any plug-ins or viewers (e.g. Adobe PDF viewer, Flash, Java, Shockwave) are updated regularly.

Computer viruses and malware are designed to deliberately damage, delete or steal your information. If your computer is slowing down, not responding, crashing or continually restarting, your security may have been compromised.

Know the lingo

Some of the language around online security can be full of jargon and feel confusing. While you don’t need to be an expert, knowing some of the common security and computer terms can help you stay ahead of the scammers.

Read our glossary of common terms