Identify and report threats

Know what to look for

While hoaxes, phishing efforts and scams are becoming more sophisticated, they still leave clues behind to help you identify them. Each threat will be slightly different, but there are some clear warning signs to look for when scammers are trying to target you:

• If it’s a written communication, such as an email or SMS, it may feature poor grammar and spelling (although sometimes it could be grammatically perfect!).
• Phishing efforts will often try and replicate the appearance of Suncorp Bank’s branding and colours. If something isn’t formatted consistently or the colours/artwork appears off, it may be a phishing attempt.
• The email address won’t appear quite right (e.g. scammers may send you communications to appear like official Suncorp Bank messages such as @suncorp.com.
• Links to web addresses may look different to what you’re used to (e.g. the web address may be missing the secure ‘https://’ at the beginning).
• Phone calls or text messages with urgent appeals for help or your personal details (e.g. credit card or account numbers, PINs or passwords).
• Someone calls to ‘fix’ your computer without you organising it or recognising the service.
• Your computer starts to run very slow. This could be due to malware or malicious software, including computer viruses, worms, Trojan horses and spyware.
• The look of your computer has changed and/or opens websites automatically that you don’t normally visit.
• If you receive a bill online, check to ensure the account details you are paying are correct.

If you receive an email from a regular payee advising their account details have changed, be sure to confirm the change with them verbally (e.g. by phone). Also be sure to compare account details inside invoices received via email (eg. PDF) against the previous known account details for that payee.

The most important thing to remember is that we’ll never send you text messages or emails to verify details or reset your account password. We’ll also never call you and ask for payment when helping you secure your banking or ask you to ‘Log in to Internet Banking’ through an email.