Be alert to common scams
Suncorp Bank staff impersonation scams
Scammers are targeting Suncorp Bank customers via various contact methods, falsely claiming to be from Suncorp Bank.
These impersonators contact customers with urgent messages, usually getting them to take action which is not legitimate on something to do with their Suncorp Bank account or their finances in general.
They do this to try to gain access to personal information or finances, often through bank transfers or linking to fraudulent websites.
How to tell if it is really Suncorp Bank
We have strong security measures in place, but it’s also important for you to know how to protect yourself.
Remember that we NEVER:
- ask you to share your Internet Banking or Suncorp Bank App password over the phone
- send you text messages or emails asking you to confirm, update or disclose personal or banking information
- ask you to verify your details, reset your account or supply any personal information via email
- ask you to provide remote access to any of your devices.
Other common scams to look out for
Tips for how to spot scam messages
What to do if you’ve been scammed
If you believe you’ve fallen victim to a scam, it’s important to act quickly to minimise potential harm. Stop all communication with the scammer immediately and never share any personal identification or security information.
To report the incident and seek assistance, Suncorp Bank customers should call us on 13 11 75 or email us at bank.direct@suncorpbank.com.au
Learn more
Resources about scams
This information is intended to be of a general nature only and does not take into account your particular circumstances, financial situation or needs. Please make your own enquiries and seek your own advice before acting on it.