Be alert to common scams

Stay one step ahead of scammers by knowing what to look out for.

Be alert to common scams

Stay one step ahead of scammers by knowing what to look out for.

With scammers becoming more sophisticated, it’s important to understand how common scams work and what to do if you have been impacted.

Suncorp Bank staff impersonation scams

Suncorp Bank customers are being targeted by offenders via various contact methods, claiming to be from Suncorp Bank.

These impersonators contact our customers with urgent messages, usually getting them to take action on something to do with their Suncorp Bank account or their finances in general.

They do this to try and obtain their personal information or finances, often through bank transfers or linking to fraudulent websites.

Common forms of contact

Social media

Scammers set up fake profiles on social media, messaging platforms and apps, pretending to represent Suncorp Bank staff, a branch or our brand. There’s also the potential for them to learn a lot about you from details you share on your social media accounts.


Scammers SMS your mobile number, usually with an urgent ‘call to action’ involving your finances, potentially referencing your Suncorp Bank account.

Phone calls

Scammers call, claiming to be from Suncorp Bank. To convince you to take urgent action, they sometimes claim to be from our ‘Fraud Team’.


Scammers send 'urgent' emails pretending to be from Suncorp Bank. These emails can sometimes resemble Suncorp Bank branding, but the sender does not have the email address ending in ‘’

Examples of scam messages

While scammers aim to obtain your personal banking and financial information, their deceptive messages can take various forms. These may include:

  • alerting you to suspicious or fraudulent activity on your bank accounts and urging you to click a link to a fraudulent website to "secure your account"
  • claiming a large sum of money is pending transfer to your account and requesting personal information to facilitate the transaction
  • informing you of a missed call from a supposed Suncorp Bank employee and instructing you to call a non-Suncorp Bank number
  • notifying you that your bank cards have been suspended and providing a non-Suncorp Bank number for more information
  • supplying links for you to verify your personal information
  • posing as friends or family members and requesting money transfers
How to tell if it is really Suncorp Bank

We have strong security measures in place, but it’s also important for you to know how to protect yourself.

Remember that we NEVER:

  • ask you to share your Internet Banking or Suncorp Bank app password over the phone
  • send you text messages or emails asking you to confirm, update or disclose personal or banking information
  • ask you to verify your details, reset your account or supply any personal information via email
  • ask you to provide remote access to any of your devices.
What do if you do if you’ve been approached by a scammer

If you've been contacted by a scammer claiming to be from Suncorp Bank, follow these steps:

Step 1
Do NOT engage

If it’s a phone call, hang up. If it’s an email or SMS, do not reply or open any links or attachments.

Screenshot if you can then delete the message or block the number.

Step 2
Let us know

Call us on 13 11 55 or send us an email at  

You can also report scams to Scamwatch, which is run by the Australian Competition and Consumer Commission (ACCC). 

Step 3
Protect yourself for the future

Keep updated with the latest scam alerts and keep learning how to protect your online security.  

You can also check the Scamwatch website to learn more about different types of scams.  

How we protect you from fraud and scams

Keeping you safe from fraud and scams is important to us. We work hard every day to monitor and protect your accounts from suspicious activity, particularly from remote access scams. Here’s what you need to be aware of and how you can help keep yourself secure.

More resources about scams