Telephone Banking

Phone banking makes managing your money 24/7 easy and convenient.

Telephone banking is an automated service that makes managing your money 24/7 easy and convenient. It’s perfect for customers who don’t have the internet.

Simply call 13 11 25 to start banking.

Key Features

Telephone Banking is an automated phone service where you can:

  • Check balances and recent transactions on your accounts
  • Transfer funds
  • BPAY®
  • Check your minimum payment and due date for your Clear Options Visa Credit Card*
  • Find out about recently presented cheques
  • Find out interest details
  • Speak to a consultant

Register for Telephone Banking

To setup Telephone Banking call 13 11 75.

One of our consultants will ask you to create a secure 4 to 6 digit Telephone Access Code (TAC).

This will be your secret code to access Telephone Banking and can also be used to register for Internet Banking.

Using Telephone Banking

Phone banking flow

Tip

If you don’t know your Telephone Access Code (TAC) or your phone banking is locked, dial 0 to speak to a consultant

To start, call 13 11 25

  1. Enter your 9 digit account number, or 14 digit card number.
  2. Enter your Telephone Access Code (TAC) – your 4 to 6 digit code
  3. Follow the automated prompts to complete your task

Main menu

  • Press 1 for Account balance
  • Press 2 for Transaction history
  • Press 3 to Transfer money and BPAY
  • Press 4 for other enquiries

Account balance

After you’ve selected Account Balance Menu:

  • Press 1 for active account balance
  • Press 2 for all account balances
  • Press 3 for Clear Options Credit Card details

Transaction History

After you’ve selected Transactional Information Menu:

  • Press 1 for last 12 transactions
  • Press 2 for cheque information
  • Press 4 for interest details

Transfers and BPAY

After you’ve selected Transfer Money and BPAY Menu

  • Press 1 to transfer funds
  • Press 3 for BPAY

Other Enquiries

After you’ve selected Other Enquiries Menu

  • Press 1 to organise account identifiers (account shortcuts)
  • Press 2 to change your Telephone Access Code

Keypad Commands in phone banking:

  • Enter = hash
  • Star = start again
  • Zero = speak to a consultant
  • One = answer yes
  • Two = answer no
  • Seven = main menu
  • Eight = repeat information
  • Nine = end call

Tip

If you don’t know your Telephone Access Code (TAC) or your phone banking is locked, dial 0 to speak to a consultant

Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.

National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) is the credit provider and issuer of Suncorp Bank Clear Options Credit Cards. Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882) promotes and distributes Suncorp Bank Clear Options Credit Cards on NAB's behalf under an agreement with NAB. NAB has acquired the business relating to this credit from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the Credit Cards. Suncorp Bank will not guarantee or otherwise support NAB's obligations under the contracts or agreements connected with the Credit Cards (other than those relating to Internet Banking and Telephone Banking).