Telephone Banking

Phone banking makes managing your money 24/7 easy and convenient.

Telephone banking is an automated service that makes managing your money 24/7 easy and convenient. It’s perfect for customers who don’t have the internet.

Simply call 13 11 25 to start banking.

Key Features

Telephone Banking is an automated phone service where you can:
  • Check balances and recent transactions on your accounts
  • Transfer funds
  • BPAY®
  • Find out interest details
  • Speak to a consultant

Register for Telephone Banking

To setup Telephone Banking call 13 11 75.

One of our consultants will ask you to create a secure 4 to 6 digit Telephone Access Code (TAC).

This will be your secret code to access Telephone Banking and can also be used to register for Internet Banking.

Using Telephone Banking

Step one

Call 13 11 25
  1. Enter your 9 digital account number.
  2. Enter your telephone Access Code (TAC) – your 4 to 6 digit code.
  3. Follow the automated prompts to complete your task.

Step two

Select from the main menu

Press  for Account balance

Press  for Transaction history

Press  for Transfer money and BPAY

Press  for other enquires

Step three

Select from the sub menu

  Account balance

  • Press 1 for active account balance
  • Press 2 for all account balances

  Transaction history

  • Press 1 for last 12 transactions
  • Press 2 for interest details

  Transfer money and BPAY

  • Press 1 to transfer funds
  • Press 2 for BPAY

  Other enquires

  • Press 1 to organise identifiers (account shortcuts)
  • Press 2 to change your Telephone Access Code
Keypad Commands in phone banking:
  • Enter = hash
  • Star = start again
  • Zero = speak to a consultant
  • One = answer yes
  • Two = answer no
  • Seven = main menu
  • Eight = repeat information
  • Nine = end call

Tip

If you don’t know your Telephone Access Code (TAC) or your phone banking is locked, dial 0 to speak to a consultant

Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722 (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of these changes for each product can be found at suncorpbank.com.au/variation. Please contact us if you have any questions or if there is a feature that is important to you.

Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.