help and Support

How to request assistance for your business 

help and Support

How to request assistance for your business 

Any business can encounter financial difficulty when things don’t go as planned. If you’re behind on bills or waiting for customer payments, sometimes it can be hard to understand where your business stands.

Fortunately, you don’t have to figure things out on your own. Get assistance that could help your business get back on track.

How Suncorp Bank could help

If you're unable to make business loan repayments, depending on individual circumstances Suncorp Bank's support options can include:

  • capitalising interest and/or principal repayments
  • extending your loan contract term and reduce repayments
  • temporarily varying merchant rental fees.

We urge you to contact us as soon as possible so we can work with you to consider how we could provide support. Suncorp Bank will consider your business’s individual circumstances when providing assistance to help your business.

How to request financial assistance for your business

1. Organise information about your business’s financial situation.

Help us understand where your business stands financially by providing:

  • your most recent financial year financials (e.g. Profit & Loss, Balance Sheet, BAS, Cash Flow Projection)
  • your most recent internal management accounts (if available)
  • a list of your debtors and creditors (anyone you buy from or sell to)
  • details of any repayment arrangements with suppliers, customers or statutory authorities (e.g. tax liabilities, Land Tax, etc)
  • confirmation of current tax positions (e.g. an ATO running statement covering the last 12 months from your Accountant or the ATO portal).

2. Submit a Request for Financial Assistance (Business) form

This form assists us in considering how we may be able to help your business. Alternatively, you can provide this information in another format, for example in an email or a spreadsheet. The more information you can provide, the easier it will be for us to understand how we might be able to assist.

For customers who may have difficulty providing a request in writing, please call us.

Everything you tell us is confidential and your request will be assessed on a case-by-case basis.

Request for Financial Assistance form

Submit your Request for Financial Assistance form

Share your form with your Suncorp Bank Relationship Manager or:

Email

Email your completed form to us

Email us
Phone or fax

Fax your completed form to (07) 3031 2008 or call our Customer Assist team (8:30am-5pm, Mon-Fri  AEST) and ask to speak with our Small Business Customer Support Team.

Call 1800 225 223
By post

Mail your completed form to:

Suncorp Bank Small Business
Customer Care
IPC 4RE055
GPO Box 2432
Brisbane QLD 4001

Find a branch

Frequently Asked Questions

 

Rest assured that while we’re considering your business’s request, we won’t do anything to change the status of your loans. Because it takes time to understand each business customer’s unique circumstances, we will review your request and respond to your completed request accordingly. We may request further information from you to ensure we have enough information to provide you with appropriate support. 

Suncorp Bank has a long history of supporting its business customers through economic cycles and natural disasters.

If your business has been affected by an event, Suncorp Bank may have flexible finance options to help you get back on track. We urge you to contact us sooner, rather than later, so we can consider how we may be able to support you.

View more Financial Difficulty FAQs

Additional resources for businesses

Australian Government Business Services
 

Information, grants and support to help your business succeed.

Rural Financial Counselling Service

 

Free financial counselling to farmers, fishing enterprises, forestry growers and harvesters, and small related businesses experiencing, or at risk of, financial hardship.

Small Business Debt Helpline

 

Small business financial counsellors provide free, independent and confidential advice.

Australian Financial Complaints authority (AFCA)

 

AFCA provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Australian Small Business and Family Enterprise Ombudsman

 

Information and assistance for small business owners in dispute with other businesses or Commonwealth Government agencies.

More information

Additional resources to help you

Learn about financial difficulty

For individuals: how to request financial difficulty assistance

The Australian Banking Association's Financial Assistance Hub

Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.

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