help and Support

How to request assistance for your business 

help and Support

How to request assistance for your business 

Any business can encounter financial difficulty when things don’t go as planned. If you’re behind on bills or waiting for customer payments, sometimes it can be hard to understand where your business stands.

Fortunately, you don’t have to figure things out on your own. Get assistance that could help your business get back on track.

How Suncorp Bank could help

If you're unable to make business loan repayments, depending on individual circumstances Suncorp Bank's support options can include:

  • capitalising interest and/or principal repayments
  • extending your loan contract term and reduce repayments
  • temporarily varying merchant rental fees.

We urge you to contact us as soon as possible so we can work with you to consider how we could provide support. Suncorp Bank will consider your business’s individual circumstances when providing assistance to help your business.

How to request financial assistance for your business

1. Organise information about your business’s financial situation.

Help us understand where your business stands financially by providing:

  • your most recent financial year financials (e.g. Profit & Loss, Balance Sheet, BAS, Cash Flow Projection)
  • your most recent internal management accounts (if available)
  • a list of your debtors and creditors (anyone you buy from or sell to)
  • details of any repayment arrangements with suppliers, customers or statutory authorities (e.g. tax liabilities, Land Tax, etc)
  • confirmation of current tax positions (e.g. an ATO running statement covering the last 12 months from your Accountant or the ATO portal).

2. Submit a Request for Financial Assistance (Business) form

This form assists us in considering how we may be able to help your business. Alternatively, you can provide this information in another format, for example in an email or a spreadsheet. The more information you can provide, the easier it will be for us to understand how we might be able to assist.

For customers who may have difficulty providing a request in writing, please call us.

Everything you tell us is confidential and your request will be assessed on a case-by-case basis.

Submit your Request for Financial Assistance form

Share your form with your Suncorp Bank Relationship Manager or:


Email your completed form to us

Phone or fax

Fax your completed form to (07) 3031 2008 or call our Customer Assist team (8:30am-5pm, Mon-Fri  AEST).

By post

Mail your completed form to:

Suncorp Bank Small Business
Customer Care
IPC 4RE055
GPO Box 1453
Brisbane QLD 4001

Frequently Asked Questions


Rest assured that while we’re considering your business’s request, we won’t do anything to change the status of your loans. Because it takes time to understand each business customer’s unique circumstances, we will review your request and respond to your completed request accordingly. We may request further information from you to ensure we have enough information to provide you with appropriate support. 

Suncorp Bank has a long history of supporting its business customers through economic cycles and natural disasters.

If your business has been affected by an event, Suncorp Bank may have flexible finance options to help you get back on track. We urge you to contact us sooner, rather than later, so we can consider how we may be able to support you.

Additional resources for businesses

Information, grants and support to help your business succeed.

Free financial counselling to farmers, fishing enterprises, forestry growers and harvesters, and small related businesses experiencing, or at risk of, financial hardship.

Small business financial counsellors provide free, independent and confidential advice.

AFCA provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Information and assistance for small business owners in dispute with other businesses or Commonwealth Government agencies.

More information

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Banking products are issued by Suncorp-Metway LTD ABN 66 010 837 722 AFSL No 229882 Australian Credit Licence 229882 (Suncorp Bank)