How Suncorp Bank can help individuals in financial difficulty

Here’s how Suncorp Bank can support you.

Missed a payment and want to catch up?

Missing a payment can happen to anyone. If you’re temporarily behind in your payments to Suncorp Bank but you’re confident you’ll be able to catch up soon, please contact us to let us know. We’ll help make sure you’re in the best position to stay on top of your commitments.

In financial trouble and worried you can’t pay?

Job loss. Illness. Relationship breakups. We understand things don’t always go to plan. If you’re unable to meet your financial commitments for these or any other reason – or you’re expecting you’ll experience financial difficulty soon – we’re here to help.

We have a range of options to support you. These include:

  • Temporarily postponing loan repayments, including scheduled PayLater payments
  • Extending the period of loan contracts and postponing or reducing the amount of repayments
  • Offering short-term solutions to your banking needs, including waiving early withdrawal fees if you wish to withdraw from a term deposit.


Call us on 1800 225 223 (8:30am-5pm, Mon-Fri, AEST) or find out how to submit a request for assistance. Our Customer Assist team can help you get the support you need.  

Want to talk to an independent financial counselling service?

There are free and confidential financial counselling services that provide advice to Australians in every state and territory.

Find out more at:

Learn about other helpful resources.

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Things you should know

Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.

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