A PayID is a unique identifier of an account holder, such as a mobile phone number and email address or an ABN and ACN (for business accounts only), which can be linked to an account to receive payments made through the New Payments Platform (NPP) or Osko.

That means, if your account is Osko eligible and you need to pay someone who’s created a PayID, you don’t have to chase up their BSB and account number – they can simply provide you their PayID and you can pay them that way.

You can create a PayID and link it to your eligible Suncorp Bank personal account by using the Suncorp Bank App. For eligible business accounts, you can create a PayID by calling us on 13 11 55 or visiting a Suncorp Bank branch. A person can then make an Osko or NPP payment to your PayID instead of a BSB and account number, if they are permitted to do so by their financial institution. To create a PayID in connection with a personal account you must accept our PayID Terms and Conditions. If you create a PayID in connection with a business account the applicable terms and conditions are set out in the “PayID” section of the Business Account Product Information Document or Schedule of Fees and Charges for Other Suncorp Bank Business Accounts, as applicable to your account.

Please refer to the Product Information Document or Schedule of Fees and Charges applicable to your account to see if your account is Osko eligible or if you are able to link it to a PayID.

You may only create a PayID in connection with a personal account if you are an Account holder. Individuals who have been authorised by an account holder to operate or access a personal account will not be able to create and link a PayID in relation to that account. For business accounts, only individuals with the following relationships to the account will be able to create and link a PayID to that account:

  • Signing Officer
  • Registered Business Owner
  • Primary Owner
  • Secondary Owner
  • Truste
  • Power of Attorney

To create a PayID for a personal account via the Suncorp Bank App:

  • Login to the App, click on the ‘cog wheel’ at the top left corner of the Banking page and select ‘PayID’.
  • Tap ‘Create PayID’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
  • Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
  • A one-time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.

To pay someone new using their PayID:

  • Open up the Suncorp Bank App’s Accounts tab and choose the account from which you want to make a payment.
  • Choose ‘Pay/Transfer’, followed by ‘Pay Someone’. Tap ‘Select Payee’, then ‘New Payee’ and choose from the different payee types.
  • We’ll then verify with the NPP the PayID you’ve provided to us and advise who it is registered to for your confirmation. You will need to ensure that the PayID and the associated name are correct, as incorrect details could result in payment to the wrong account and the loss of your funds.

It’s important to note that not all banks and financial institutions permit their customers to have a PayID or to pay to a PayID.

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