Please contact us immediately to close your PayID if you no longer own or have authority to use the email address, mobile number, ABN or ACN  you created as a PayID, or if you change your name or any other information connected to your PayID changes.

For PayID’s linked to a personal account, you can also close your PayID via the Suncorp Bank App:

  • Log into the Suncorp Bank App and click on the ‘cog wheel’ at the top left corner of the Accounts tab.
  • Select ‘PayID’ and then tap on the PayID you want to close.
  • Tap the ellipsis at the top of the PayID Details screen and select ‘Close PayID’ 

For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.

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