To transfer your PayID (that is linked to a personal account) to another account at a different bank, building society or credit union:

  • Log into the Suncorp Bank App and click on the ‘cog wheel’ at the top left corner of the Banking page.
  • Select ‘PayID’ and then tap on the PayID you want to transfer.
  • Tap the ellipsis at the top of the PayID Details screen and select ‘Transfer PayID’.

After we process your request, you’ll need to ask your other financial institution to link your PayID to your account with them. Until the transfer is completed by your other financial institution, NPP and Osko payments to your PayID will be directed to your account with us. If the other financial institution does not complete the transfer within 14 days, the transfer will not happen and your PayID will remain linked to your account with us.

For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.

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