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What do the Confirmation of Payee match outcomes mean?

There are four possible match outcomes:

Each match outcome gives you a chance to make an informed decision about what action to take next. You can proceed with the payment, check the details again or choose not to proceed.

Match

The account details entered match the account details held by the payee’s bank.  

Close Match

The account name entered is a close but not exact match of the account details held by the payee’s bank. 


You can still make the payment. If you’re unsure about the account details, contact the payee to confirm them. It may not be possible to recover funds paid to an incorrect account.

Close Match

The account name entered doesn’t match the account details held by the payee’s bank.

 

You can still make the payment but you should contact the payee to confirm their account details. It may not be possible to recover funds paid to an incorrect account.

Close Match

Potential errors include:

  • No account found. Check the account details with the intended recipient. 

  • Could not confirm account. Check the account details with the intended recipient.

  • Account is no longer active. Check the account details with the intended recipient. If the account is closed, you cannot proceed with a payment. 

Each match outcome gives you a chance to make an informed decision about what action to take next. You can proceed with the payment, check the details again or choose not to proceed.

Learn more about Confirmation of Payee.

Commonly asked questions

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