Debt Payment Support Portal

A convenient way to make payments and set up payment plans on overdue home loan accounts

We understand sometimes it can be hard to keep up with your financial commitments. 

If you’ve fallen behind on Suncorp Bank home loan repayments, the Debt Payment Support Portal can help. Suncorp Bank has contracted with Equifax and Credibot to deliver a solution designed to make it easier to make payments and set up payment plans for overdue amounts. 

The Debt Payment Support Portal is only for customers who are behind on home loan repayments and who have been notified directly by Suncorp Bank about using this special payment portal.

To be able to login to the Debt Payment Support Portal you will need the unique reference code we provided to you with your SMS or email arrears notification. Please keep this reference code secure and do not disclose it to anyone else. If you fail to do so, we will not be responsible for a breach of your privacy or any loss you suffer as a result, including due to payments made on the portal without your authority.


Debt Payment Support Portal

Are you experiencing financial hardship?

Please contact us on 1800 225 223 or 07 3167 9668 (8:30am-5pm, Mon-Fri, AEST), or find out how to submit a request for assistance.

Our Customer Assist team can help you get the support you need.

You can also visit your nearest Suncorp Bank branch.

Whether you need temporary assistance or help over a longer period, the sooner you get in touch, the sooner we’ll be able to work out a plan to help you get back on track.

For more information, please visit our Financial Difficulty page.

Frequently asked questions

Things you should know

Banking products are issued by Suncorp-Metway Ltd ABN 66 010 837 722 AFSL No 229882 Australian Credit Licence 229882 (Suncorp Bank).