Help & Support

We’re here to help make banking easy.

Everyday Banking

How-tos, tips and FAQs to help with your day-to-day banking.

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Home Loans

Find a range of guides, calculators and FAQs to help you manage your home loan.

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Business Banking

A dedicated area with comprehensive support for your business banking needs.

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How to's and FAQs

The Suncorp Bank App

Use the Suncorp Bank App to get fast and secure access to your money. It’s easy to transfer money, pay bills, make payments and more.
 

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Internet Banking

Internet Banking makes managing your money simple, safe and convenient. Discover helpful guides, tutorials, and FAQs to get the most out of online banking.

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The Suncorp Bank App

Use the Suncorp Bank App to get fast and secure access to your money. It’s easy to transfer money, pay bills, make payments and more.

Find more support for using the Suncorp Bank App

 

 

Suncorp Bank App two phones app screen

Download today →

Internet Banking

Internet Banking makes managing your money simple, safe and convenient. Discover helpful guides, tutorials, and FAQs to get the most out of online banking.

Find more support for Internet Banking

Suncorp Bank App Internet Banking screen
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Staying safe online

Our tips and resources can help you stay safe and bank online with confidence.

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Customer care

Financial difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.

First Nations banking support

Support for Aboriginal and Torres Strait Islander customers.

 

Deceased estates

Support with managing the accounts of someone who has passed away.

Family and domestic violence

Help for customers experiencing domestic and family violence, including financial abuse.

Accessible and inclusive banking

We’re committed to providing accessible services, products and platforms.

Problem gambling assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

Contact us

Find the best way to get in touch with us. Our team is here to help answer your questions.

Helpful links and documents

  • Banking Code of Practice
  • Availability of Payment Services
  • Comprehensive Credit Reporting

 

Helpful links and documents

  • Banking Code of Practice
  • Availability of Payment Services
  • Comprehensive Credit Reporting
View all forms and documents

Connect with Suncorp Bank

Message us

Use the secure messaging service
via Internet Banking.

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Chat with us

Get 24/7 answers with Scout, our
Virtual Assistant

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Visit us

Find a branch, Bank@Post or ATM
near you.

Message us  

Use the secure messaging service
via Internet Banking.

Visit us

Find a branch, Bank@Post or ATM
near you.

Chat with us

Get 24/7 answers with Scout, our Virtual Assistant

Find more help & support
Contact us
Message us  

Use the secure messaging service
via Internet Banking.

Visit us

Find a branch, Bank@Post or ATM
near you.

Chat with us

Get 24/7 answers with Scout, our Virtual Assistant

Find more help & support
Contact us
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Suncorp Bank acknowledges the traditional custodians of the land on which we conduct business and pay our respects to Elders past, present and emerging.

© Copyright Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882). Registered office: Level 9, 833 Collins Street Docklands VIC 3008. In accessing Suncorp Bank's site, you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

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Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs can be obtained by calling 13 11 75.