PayID®
Creating a PayID can make getting paid fast and easy
How do I create a PayID?
Step 1.
Log into the Suncorp Bank App, tap ‘More’ in the menu bar and select ‘Payments’, then select ‘PayID.
Step 2.
Tap ‘Create’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
Step 3.
Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
Step 4.
A one time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up advising if your PayID has been created successfully.
Download the Suncorp Bank App for faster, simpler payments
Note: The Suncorp Bank App is for creating and managing PayIDs for personal accounts only. For business accounts, use Internet Banking.
Step 1.
Log into Internet Banking and click ‘PayID for Business’ on the left-hand side navigation menu.
Step 2.
Click ‘Create PayID’, read and accept the terms and conditions.
Step 3.
Select the account to link your PayID with. Choose your eligible mobile number, email address or ABN or ACN to register for PayID.
Step 4.
Confirm your details, and tap ‘Create PayID’. A one-time verification code will be sent to you (mobile and email only). Enter the verification code, click ‘Next’, and then a message will pop up advising if your PayID has been created successfully.
Note: Internet Banking is for creating and managing PayIDs for business accounts only. For personal accounts, use the Suncorp Bank App.
Frequently Asked Questions
No. PayID is an alternative identifier, like an email address or mobile number, which can be linked to an account to receive payments made through the NPP or Osko. You can now provide your PayID or BSB and account number when you need to get paid.
It’s important to note that not all banks and financial institutions allow their customers to have a PayID or pay to a PayID.
You can have multiple PayID types which can be linked to the same account. However, each PayID can only be linked to one account at a time. For example, you could link both an email address and a mobile phone number PayID to the same account, or you could link an email address PayID to one account and a mobile phone number PayID to another account.
If your account is a joint account, you and each other joint account holder can each create a separate PayID for the account.
To change the personal account your PayID is linked to:
In the Suncorp Bank App:
- Log in and tap ‘More’ in the menu bar, then select ‘Payments’.
- Tap ‘PayID’ and then select your PayID for more details.
- Tap the ‘edit’ symbol and follow the prompts.
For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.
To transfer your PayID (that is linked to a personal account) to another account at a different bank, building society or credit union:
- Log into the Suncorp Bank App and tap ‘More’ in the menu bar, then select ‘Payments’.
- Select ‘PayID’ and then tap on the PayID you want to transfer.
- Tap the ellipsis at the top of the PayID Details screen and select ‘Transfer PayID’.
After we process your request, you’ll need to ask your other financial institution to link your PayID to your account with them. Until the transfer is completed by your other financial institution, NPP and Osko payments to your PayID will be directed to your account with us. If the other financial institution does not complete the transfer within 14 days, the transfer will not happen and your PayID will remain linked to your account with us.
For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.
Please contact us immediately to close your PayID if you no longer own or have authority to use the email address, mobile number, ABN or ACN you created as a PayID, or if you change your name or any other information connected to your PayID changes.
For PayID’s linked to a personal account, you can also close your PayID via the Suncorp Bank App:
- Log into the Suncorp Bank App and tap ‘More’ in the menu bar, then select ‘Payments’.
- Select ‘PayID’ and then tap on the PayID you want to close.
- Tap the ellipsis at the top of the PayID Details screen and select ‘Close PayID’
For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.
Things you should know
^ You can only create a PayID for your personal account via the Suncorp Bank App. For business accounts, you can only create a PayID through Internet Banking, by calling us on 13 11 75 or visiting a branch.
Terms, conditions and eligibility criteria apply to PayID creation, please refer to the Product Information Document, Schedule of Fees and Charges and PayID Terms and Conditions, as applicable to your account. A PayID cannot be created in connection with a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.
++Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution via the Suncorp Bank App, Internet Banking or by visiting a Suncorp Bank branch. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (QLD, NSW) and Solicitor’s Trust Accounts (QLD) but can be made to them. Staff assisted Osko fast payments cannot be made in branch from Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Payments from an Account which requires 2 or more persons to sign to withdraw, future-dated and recurring payments and Business Payment Credits will not be made as an Osko fast payment. For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Bank Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.
Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518
PayID is a registered trademark of NPP Australia Ltd ABN 68 601 428 737
