Understanding online safety

Understanding online safety

Be alert to common scams

Keep yourself secure online

How we protect your money

Identify and report threats

Know how to bank safely

Security FAQs

Need help with your safety right away?

Call us on 13 11 75  

Call us, 24 hours a day, 7 days a week. If you think your online security has been compromised, it’s important to act fast.

Email us at direct@suncorp.com.au  

If you’ve seen or received something suspicious please email us.

Lost Visa debit card

Call us on 13 11 75 or report it through the Suncorp Bank App: 

  1. Tap into the ‘Cards’ tab. 
  2. Select the card you’d like to report as lost or stolen. 
  3. Choose ‘Report Lost or Stolen Card’.

Unauthorised transactions

You can report unauthorised transactions relating to your Visa Debit card through the Suncorp Bank App or by completing the Visa Debit dispute form. For credit cards, you can complete the transaction dispute form for personal credit accounts.

I think I’ve been scammed

If you think you’ve been the victim of a scam in relation to your Suncorp Bank account, the most important thing to do is act fast. Contact us on 13 11 75.  

Use our Easy English guide. Many people can find it hard to read and understand written information. We've created an Easy English Guide to Scams and Fraud (PDF) to help explain how to stay safe online. 

You can find more easy-to-read banking guides on the Australian Banking Association website.

Current security alerts

Practical tips to help to keep yourself secure

Be alert to the fact that scams exist.

Know who you are dealing with. If you’ve only ever met someone online or are unsure of the legitimacy of a business, take some time to do a bit more research. 

Do not open suspicious texts, pop-up windows, or click links or attachments from suspicious emails – just delete them. 

Do not respond to phone calls about your computer asking for remote access – just hang up.

Be careful when shopping online.

Review your privacy and security settings on social media and choose your passwords carefully – try to avoid utilising any personal information.

Beware of any request for your details or money.

Keep your personal details, mobile devices, and computers secure.

Be wary of unusual payment requests or payment methods.

Learn more on our Shine blog
Why online privacy is important

Having your online privacy exposed can lead to identity theft or worse. Find out how you can stay safe online and prevent exposing your private details. 

Stolen identity? Here's what you can do

Identity theft can happen to anyone. Learn how to identify, prevent, and protect yourself against identity theft. 

Six common scams and how to protect yourself against them

Scams are becoming more sophisticated by the day. Learn how you can spot them and what you can do to protect yourself.

More resources about online safety