Using your Suncorp Bank accounts

Welcome to banking with Suncorp Bank, we’re glad you’re here.

Using your Suncorp Bank accounts

Welcome to banking with Suncorp Bank, we’re glad you’re here.

What’s carbon neutral certification?

Carbon neutral certification is given to an organisation when they demonstrate a commitment to reduce emissions by supporting environmental projects to effectively reduce and offset their greenhouse gas emissions during an agreed time period.

In Australia, carbon neutral certification is governed by Climate Active.

Australia’s first certified carbon neutral personal transaction deposit accounts.

What’s carbon neutral certification?

Carbon neutral certification is given to an organisation when they demonstrate a commitment to reduce emissions by supporting environmental projects to effectively reduce and offset their greenhouse gas emissions during an agreed time period.

In Australia, carbon neutral certification is governed by Climate Active.

Getting started

We’ve made banking simple. While you’re waiting for your card(s) to arrive, follow these four quick steps to make the most out of your new account.

Step 1. Register for Internet Banking

Simple, safe and convenient with Internet Banking.

  • Manage your money online, check your account balances and transaction history.
  • View, download or print your eStatements anytime.
  • Pay bills using BPAY®, transfer money and make or schedule payments.
  • Update your online daily withdrawal limit with a security token.

Make sure you've got your new Customer ID handy so you can get started straight away.

Step 2. Download the Suncorp Bank App

Help stay on top of your money with easy access via the Suncorp Bank App.

  • Easily manage your cards by setting your card PIN, and instantly lock and unlock your Visa Debit card if you misplace it.
  • Receive notifications for incoming and outgoing payments on eligible accounts.
  • Transfer funds (including fast payments), set up your PayID, pay your bills and create recurring payments.
  • Set up your digital wallet to start using your card straight away.

Learn more about the flexibility and features of ​the Suncorp Bank App.

Download on the Apple App Store Get it on Google Play button

Step 1) Register for Internet Banking

Simple, safe and convenient with Internet Banking.

  • Manage your money online, check your account balances and transaction history.
  • View, download or print your eStatements anytime.
  • Pay bills using BPAY®, transfer money and make or schedule payments.
  • Update your online daily withdrawal limit with a security token.
Register for Internet Banking

Make sure you've got your new Customer ID handy so you can get started straight away.

Step 2. Download the Suncorp Bank App

Help stay on top of your money with easy access via the Suncorp Bank App.

  • Easily manage your cards by setting your card PIN, and instantly lock and unlock your Visa Debit card if you misplace it.
  • Receive notifications for incoming and outgoing payments on eligible accounts.
  • Transfer funds (including fast payments), set up your PayID, pay your bills and create recurring payments.
  • Set up your digital wallet to start using your card straight away.

Learn more about the flexibility and features of ​the Suncorp Bank App.

Download on the Apple App Store Get it on Google Play button

Step 3. Add your card to your digital wallet

Make secure contactless payments on the go with your smartphone or smartwatch. 

Apple Pay®

Apple Pay is an easy and safe way to pay with your Suncorp Bank Visa Debit Card or Suncorp Clear Options Credit Card. Make payments securely and simply using the Apple devices you always have on you, like your iPhone or Apple Watch.

More about Apple Pay
Google Pay™

Use your Android™ mobile device to make in-store purchases with Google Pay when you link your Suncorp Bank Visa Debit card.

More about Google Pay

Step 4. Start using your account

How to get the most out of your new account.

Make your first deposit

You can make your first deposit right away — your account is ready to go.

You can find your account details in your welcome email, Internet Banking or the Suncorp Bank App.

We can also help you to get your salary paid to your new account with our email template or Salary Credit Form (PDF, 42KB) to share with your employer.
 

Start transacting today

No need to wait for your physical card to arrive in the mail. You can add your card to your digital wallet to start making purchases online and in person today.

When your physical card arrives, it is activated and ready to go. All you will need to do is set your card PIN in Internet Banking or via the Suncorp Bank App.
 

Set up automatic payments & bills

Our free account switching tool makes it easy to import your saved payee and biller details from other bank accounts directly into Internet Banking.
 

Need more help?

​For quick answers and helpful guides visit the using our services page.

++ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.

Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.

For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.

^ A PayID can only be created for personal accounts via the Suncorp Bank App or for business accounts by calling us on 13 11 55 or visiting a branch. Terms, conditions and eligibility criteria apply to PayID creation, please refer to the Product Information Document, Schedule of Fees and Charges and PayID Terms and Conditions, as applicable to your account. A PayID cannot be created in connection with a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts  and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID. 

Apple Pay isn't available for customers under 13 years of age. When you add your card to Apple Pay, Apple uses your Apple ID to give you access to Apple services. For more information on what you need to use Apple Pay, visit the Apple website. The Suncorp Bank eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.

Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.

Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

BPAY® Registered to BPAY Pty Ltd ABN 69 079 137 518