Home Loans

Help & Support

Tip and tools to support you.

For best results type in one or two keywords like
‘Cashback’ or ‘password reset’.

Home Loans

Help & Support

Tip and tools to support you.

For best results type in one or two keywords like ‘Cashback’ or ‘password reset’.

Suncorp Bank interest rates are changing

We regularly review our interest rates on home and residential investment loans. Find out ​​how the newest changes can impact you.

Find out more

Manage your home loan with ease in the Suncorp Bank App

Use the App to view:

 your current interest rate

 your previous and future repayments and fees

 the estimated time remaining on your home loan

 your offset payment balance.

Download on the Apple App Store  Get in on Google play

Example of Home Loan payments summary in the app

Here to help
Calculators & resources.​

Ensure your home loan works for you.

View home loan interest

Extra repayments

Compare home

About to finish your fixed rate term?

We’ve stepped out everything you need to know about finishing a fixed term home loan. Find out more.

Frequently asked questions

Yes. You can payout your home loan as quickly as you like. Suncorp Bank charge a loan finalisation fee

If you have a Fixed Rate home loan and want to break the fixed term, an Early Repayment Adjustment Fee (EPIA) will apply. For more information on fees, view the EPIA brochure.

Staying safe online

Our tips and resources can help you stay safe and bank online with confidence.

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Customer care

Financial difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.

First Nations banking support

Support for Aboriginal and Torres Strait Islander customers.


Deceased estates

Support with managing the accounts of someone who has passed away.

Family and domestic violence

Help for customers experiencing domestic and family violence, including financial abuse.

Accessible and inclusive banking

We’re committed to providing accessible services, products and platforms.

Problem gambling assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

Contact us

Find the best way to get in touch with us. Our team is here to help answer your questions.

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Get in touch

Our experienced team are happy to answer all your questions! We’ll reply withing two hours of by the next business day.

Support with repayments

Finding it difficult to manage your financial commitments? Learn more about your options.

1. You need to apply for Cashback, which may be available subject to conditions specified in the contract. Please read these conditions carefully. Available Cashback may exclude any recent cheque, direct debit or pay at post payments and external transfers cannot be performed using online Cashback. Fixed Rate home loans are excluded from Cashback.

2. A Mortgage Offset facility can be established by linking your Everyday Options Account to the loan account and having it in offset mode. A Mortgage Offset Fee may apply to link the 100% Home Loan Offset facility to your home loan, which is waivered under the Home Package Plus. The Mortgage Offset fee is charged to your linked loan account.

3. A minimum amount for each split is $10,000. Additional charges may be incurred for additional loans, unless held in a Home Package Plus.

For Fixed Rate Home Loans, an Early Payment Interest Adjustment (EPIA) applies if more than the prepayment allowance (currently $500.00 per month) is paid in excess of the agreed monthly repayment. The EPIA also applies if the loan is repaid in full or the agreed fixed rate period is broken for any reason. EPIA applies to the whole amount prepaid. Find out more information on EPIA or ask in branch for our EPIA brochure.

# The Renovation Calculator is hosted and operated by RP Data Pty Ltd, trading as CoreLogic Asia Pacific (“CoreLogic”). Estimated renovation costs are indicative only and do not represent Suncorp-Metway Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 ("Suncorp Bank") making an offer of credit or providing loan approval. Suncorp Bank does not accept any legal responsibility for any loss incurred as a result of reliance upon this tool – please make your own enquiries.

Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”) to approved applicants only. Please read the relevant Product Information Document, Lending Fees and Charges and the Home Package Plus Terms and Conditions before making a decision regarding any Suncorp Bank products. Fees, charges, terms and conditions apply and are available on request or on our Product Information Documents and Forms page.