What happens if my direct debit fails? 

The direct debit may have failed due to insufficient balance. This is otherwise known as a dishonoured payment (that is, direct debit request is rejected and not taken from your account). You may be charged a fee for a dishonoured direct debit.

If you are wishing to stop or cancel a direct debit from being processed to your account, please contact us or visit us at any branch. We also suggest contacting the direct debit user.

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