The Suncorp Bank App is for Suncorp Bank customers. It allows you to get your home, car, money and life sorted, all in one place.

You can download the Suncorp Bank App on the Apple App Store® or Google Play Store™, or simply search ‘Suncorp Bank App’ in your app store.

Once it’s downloaded, you can easily register. View our FAQ on ‘How to register for the Suncorp Bank App'.

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.

The exact info you’ll need depends on whether you’re a new or existing customer.

The Suncorp Bank App is available for both iPhones and Android phones.

Yes, you can download and access the app when you’re travelling overseas.

The Suncorp Bank App uses a range of security features including real-time fraud detection, security encryption and multi-factor authentication.

Financial information which is accessed using your device is not stored within the app at any time. You can choose to store your Customer ID within the app, however this is encrypted when not in use and access to your account will still require a valid PIN, passcode or biometric to be provided.

You can easily reset your PIN or password from within the app.

Suncorp  Bank customers can do all their everyday banking from the Suncorp Bank App, including:

• view account balances
• set up and use Apple Pay® or Google Pay™ with your Visa Debit card as soon as you're approved for an everyday transaction account
• Pay someone in under a minute to participating banks with Osko fast payments⁺⁺
• set up your PayID to make getting paid simpler^{^}
• temporarily lock your Visa Debit card if it's been lost or stolen
• set or reset your card PIN
• view, download and share eStatements, and
• open new bank accounts.

If you have registered for the Suncorp Bank Secured App, you will be asked to enter a Security Token Code when first registering for the Suncorp Bank App. You won’t need to use a Security Token Code to login after this, but as an added layer of security you may be asked for one to complete certain transactions.

If you are a Physical Security Token user, you will only be able to use this with Internet Banking and will be required to enter a token code every time you log in.

To set up Apple Pay via the Suncorp Bank App:

1. Download, & sign up to, the Suncorp Bank App.
2. Add your Banking products into the app (if they’re not there already).
3. Visit the ‘Accounts’ tab.
4. Click the ‘Cards’ icon from the menu bar.
5. Select the relevant Suncorp Bank Visa Debit card. Once the Visa Debit card page displays, select ‘Add to Apple Wallet’ on your VISA Debit card.
6. Follow and complete the screens to finalise setup.
7. Once complete you’ll be returned to the ‘Apple Pay’ page in the Suncorp Bank App, with the nominated card displaying ‘Card added in Apple Wallet’.

You can make an Osko fast payment from most Suncorp Bank personal and business accounts to another eligible account* by using a BSB and account number or a PayID (PayID is available for personal accounts only).

Just transfer money as you usually would, and Osko will be enabled automatically, sending your funds in under a minute.

Osko fast payments are subject to withdrawal limits. Find out more about our online banking withdrawal and transaction limits. 

If you transfer funds between your own Suncorp Bank accounts by using a PayID these will count towards your transaction and daily limits. However, no withdrawal limits will apply to transfers between your own Suncorp Bank accounts when using a BSB and account number. 

If an Osko payment exceeds one of these limits you’ll be prompted to generate a Security Token via the Suncorp Bank Secured App as an extra precautionary measure. Learn more about using Security Token codes.  

You can make Osko fast payments using the Suncorp Bank App and Internet Banking if your account is Osko eligible and the recipient has an Osko enabled account.

When making an Osko fast payment, you can enter up to 280 characters and including emojis, as the payment description, except when made by staff assisted withdrawal. You can see the full description in the Suncorp Bank App. However, when checking the description in Internet Banking and your account statements, you may notice shorter descriptions with spaces or question marks replacing special characters and emojis.

In addition to personalised messages, Osko payments can include additional information such as a reference number or invoice number in the optional Reference field. When it’s included by the sender, the details can be seen in transaction details in the Suncorp Bank App and Internet Banking.

Our FAQ, “What is the New Payments Platform (NPP) and Osko fast payments, and how do they work?" explains the circumstances when Osko fast payments are usually available. If that FAQ doesn’t answer your question then here are some other reasons why your payment may not be able to be sent as an Osko fast payment.

• Suncorp Bank only sends fast payments and payments to a PayID via Osko. Your recipient’s account may be able to receive fast payments or payments to a PayID but not via Osko. Therefore, you won’t be able to make a fast payment to that recipient or pay to their PayID. Using Osko provides Suncorp Bank with more certainty that your fast payment will be received in under a minute.
• Future-dated, recurring payments and Business Payment Credits aren’t eligible for fast payments via Osko.
• If you transfer money to another Suncorp Bank account (including your own Suncorp Bank account) by using a BSB and account number the transfer will not be sent as an Osko payment but will be processed by us immediately.

If you’re unsure and require further information take a look at the Osko section in our Terms and Conditions for Suncorp Bank Accounts and Continuing Credit Accounts.

A PayID is a unique identifier of an account holder, such as a mobile phone number and email address or an ABN and ACN (for business accounts only), which can be linked to an account to receive payments made through the New Payments Platform (NPP) or Osko.

That means, if your account is Osko eligible and you need to pay someone who’s created a PayID, you don’t have to chase up their BSB and account number – they can simply provide you their PayID and you can pay them that way. A person can then make an Osko or NPP payment to your PayID instead of a BSB and account number, if they are permitted to do so by their financial institution.

Please refer to the Product Information Document  or Schedule of Fees and Charges applicable to your account to see if your account is Osko eligible or if you are able to link it to a PayID.

For personal accounts

You can create a PayID and link it to your eligible Suncorp Bank personal account by using the Suncorp Bank App. To create a PayID in connection with a personal account you must accept our PayID Terms and Conditions.

You may only create a PayID in connection with a personal account if you are an Account holder. Individuals who have been authorised by an account holder to operate or access a personal account will not be able to create and link a PayID in relation to that account.

To create a PayID for a personal account via the Suncorp Bank App:

1. Login to the App, click on the ‘cog wheel’ at the top left corner of the Accounts screen and select ‘PayID’.
   
2. Tap ‘Create PayID’, read and accept the PayID Terms and Conditions, and choose your eligible mobile number or email address to register for PayID.
3. Select the account to link your PayID with, confirm your details, and tap ‘Create PayID’.
4. A one-time verification code will be sent to you. Enter the verification code, tap ‘Next’, and then a message will pop up saying that your PayID has been created successfully.

To pay someone using their PayID in the Suncorp Bank App:

1. Open the Suncorp Bank App and tap the ‘Transfer’ icon in the menu bar at the bottom of the screen.
2. Select ‘Pay Someone’.
3. Select the account you wish to transfer funds from.
4. Tap ‘+ Select Account’ and then tap the ‘+’ icon on the bottom right-hand side.
5. Select either Phone Number, Email, ABN or ACN, or Organisation ID.
6. Add the payee details or select from contacts. Click ‘Next’.
7. We’ll then verify with the NPP the PayID you’ve provided to us and advise who it is registered to for your confirmation. You will need to ensure that the PayID and the associated name are correct, as incorrect details could result in payment to the wrong account and the loss of your funds.

For business accounts

For eligible business accounts, you can create a PayID via Internet Banking, by calling us on 13 11 75 or visiting a Suncorp Bank branch.If you create a PayID in connection with a business account the applicable terms and conditions are set out in the “PayID” section of the Business Account Product Information Document or Schedule of Fees and Charges for Other Suncorp Bank Business Accounts, as applicable to your account.

You may only create a PayID in connection with a business account if you have one of the following relationships to the account:

• Signing Officer
• Registered Business Owner
• Primary Owner
• Secondary Owner
• Trustee
• Power of Attorney

To create a PayID for a business account via Internet Banking:

1. Login to Internet Banking and click ‘PayID for Business’ on the left-hand side navigation menu.
2. Click ‘Create PayID’, read and accept the terms and conditions.
3. Select the account to link your PayID with.
4. Choose your eligible mobile number, email address or ABN or ACN to register for PayID.
5. Confirm your details and tap ‘Create PayID’. If the details are not correct, please contact us.
6. A one-time verification code will be sent to you (mobile and email only). Enter the verification code, click ‘Next’, and then a message will pop up advising that your PayID has been created successfully.

To pay someone using their PayID via Internet Banking:

1. Log into Internet Banking and click ‘Transfer Money’.
2. Select ‘Pay Someone’/
3. Select the account you wish to transfer funds from.
4. Click ‘+ New Payee’ and then click the PayID tab.
5. Select either Phone Number, Email, ABN or ACN, or Organisation ID.
6. Add the payee details or select from contacts. Click ‘verify payee’.
7. We’ll then verify with the NPP the PayID you’ve provided to us and advise who it is registered to for your confirmation. You will need to ensure that the PayID and the associated name are correct, as incorrect details could result in payment to the wrong account and the loss of your funds.

It’s important to note that not all banks and financial institutions permit their customers to have a PayID or to pay to a PayID.

Rather than using a PayID, we suggest you do the following instead:

In the Suncorp Bank App:​

• Use the “Transfer” payment option with a BSB and account number to make payments between your Suncorp Bank accounts. ​

In Internet Banking:​

• Use the “My Accounts Transfer” options to make payments between your Suncorp Bank accounts.​

The “Transfer” and “My Account Transfer” options are the easiest way to transfer money between your own Suncorp Bank accounts, with no withdrawal limit and immediate processing. 

If you’ve sent a payment to the wrong PayID, please contact us or send us a secure message via Internet Banking. Learn more about secure messages.

As a security measure to protect the customer data of all financial institutions, PayID ‘look ups’ are limited to a certain number. If you’ve reached your limit, you can still make a payment using a BSB and account number, or wait until the next day when your limit is reset.

No. PayID is an alternative identifier, like an email address or mobile number, which can be linked to an account to receive payments made through the NPP or Osko. You can now provide your PayID or BSB and account number when you need to get paid. ​

It’s important to note that not all banks and financial institutions allow their customers to have a PayID or pay to a PayID.

For Personal banking customers, you can find details for your active PayID, including which account it’s linked to by using the Suncorp Bank App:

• Log into the Suncorp Bank App and tap on the ‘cog wheel’ at the top left corner of the Accounts tab.​ 
• Tap ‘PayID’ and then select your PayID for more details. 

Note: PayID details for personal accounts are not available in Internet Banking.

For Business banking customers, you can find details for your active PayID:

In Internet Banking:

• Log in and click ‘PayID for Business’ in the left-hand-side navigation menu. 
• Select your PayID for more details. 

In the Suncorp Bank App

• Log in and tap on the ‘cog wheel’ at the top left corner of the Accounts tab.​
• Tap ‘PayID for Business' and select your PayID for more details. 

If your PayID details aren’t listed or they're incorrect, please call us on 13 11 75 or head to a Suncorp Bank branch.

You can have multiple PayID types which can be linked to the same account.  However, each PayID can only be linked to one account at a time. For example, you could link both an email address and a mobile phone number PayID to the same account, or you could link an email address PayID to one account and a mobile phone number PayID to another account.

If your account is a joint account, you and each other joint account holder can each create a separate PayID for the account.

Payments made to your PayID should arrive into your account generally within a minute of being sent. If you’re sure the person paying you used the correct PayID, ask them to contact their financial institution.

To change the personal account your PayID is linked to:

In the Suncorp Bank App:

• Log in and tap the ‘cog wheel’ at the top left corner of the banking page.
• Tap ‘PayID’ and then select your PayID for more details.​
• Tap the ‘edit’ symbol and follow the prompts.

For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.

To close your PayID that is linked to a personal account:

• Log into the Suncorp Bank App and click on the ‘cog wheel’ at the top left corner of the Accounts tab.
• Select ‘PayID’ and then tap on the PayID you want to close.
• Tap the ellipsis at the top of the PayID Details screen and select ‘Close PayID’

For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.

To transfer your PayID (that is linked to a personal account) to another account at a different bank, building society or credit union:

• Log into the Suncorp Bank App and click on the ‘cog wheel’ at the top left corner of the Banking page.
• Select ‘PayID’ and then tap on the PayID you want to transfer.
• Tap the ellipsis at the top of the PayID Details screen and select ‘Transfer PayID’.

After we process your request, you’ll need to ask your other financial institution to link your PayID to your account with them. Until the transfer is completed by your other financial institution, NPP and Osko payments to your PayID will be directed to your account with us. If the other financial institution does not complete the transfer within 14 days, the transfer will not happen and your PayID will remain linked to your account with us.

For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.

Please contact us immediately to close your PayID if you no longer own or have authority to use the email address, mobile number, ABN or ACN  you created as a PayID, or if you change your name or any other information connected to your PayID changes.

For PayID’s linked to a personal account, you can also close your PayID via the Suncorp Bank App:

• Log into the Suncorp Bank App and click on the ‘cog wheel’ at the top left corner of the Accounts tab.
• Select ‘PayID’ and then tap on the PayID you want to close.
• Tap the ellipsis at the top of the PayID Details screen and select ‘Close PayID’ 

For a PayID linked to a business account, call us on 13 11 75 or head to a Suncorp Bank branch.

If you create a PayID, your name will be shown to anyone who looks up your PayID via the PayID service or makes an NPP or Osko payment to your PayID. For example, if your mobile phone number is your PayID, then any person who enters your mobile number in the “pay someone” or “pay anyone” field of their online banking app may see your name attached to that mobile phone number.

If you need assistance with the Suncorp Bank App, please call our dedicated Suncorp Bank App support team on 13 11 75.

Customers can provide feedback on the Suncorp Bank App within the app itself. Click ‘Support & information’ in the top left-hand menu, then click ‘Send us your feedback’.