EFTPOS terminal Instructions
Verifone VX520 and VX680 Press MENU from the Home screen (Mobile VX680) or; Press the button under MENU (Countertop VX520)
  • Select 9 for Void
  • Press Enter
  • Type in your Merchant password
  • Press Enter
  • Select 1 and Enter to Void the Last Transaction
  • Select 2 and Enter for Invoice to Void a previous transaction within the same batch
  • Type in the Invoice Number
  • Press Enter
  • The terminal will ask you to confirm the Transaction to be Voided
  • Press the Enter button for Yes or Cancel button for No
  • The terminal will print you a merchant receipt indicating the VOIDED sale
  • Press the Enter button to print a customer receipt (if required)

Do not disclose your Merchant password to any unauthorised people.

Only Credit card transactions can be voided.

A voided transaction will not appear on the merchant statement, cardholder statement or settlement report.

You can only void a transaction that is in the current day’s batch and it can only be voided prior to settlement.
Ingenico ict250 and iwl255 Press the MENU button from the Home screen:
  • Select 3 for Batch
  • Select 5 for Void
  • Type in the invoice number of the transaction to be voided
  • Press Enter
  • Type in your Void password
  • Press Enter
  • The terminal will ask you to confirm the Transaction to be Voided
  • Press the Enter button for Yes or Cancel button for No
  • The terminal will print you a merchant receipt indicating the VOIDED sale
  • Press the Enter button to print a customer receipt (if required)

Do not disclose your Void password to any unauthorized people.

Only Credit card transactions can be voided.

A voided transaction will not appear on the merchant statement, cardholder statement or settlement report.

You can only void a transaction that is in the current day’s batch and it can only be voided prior to settlement.