Confirmation of Payee
Giving you more confidence your payment is going where you intend it to
What is Confirmation of Payee?
Confirmation of Payee is an industry-wide service that provides a new layer of protection against scams and mistaken payments.
It’s now available in the Suncorp Bank App and Internet Banking. There’s no registration or activation required.
When you initiate a payment to a payee using a BSB and account number, Confirmation of Payee matches the bank account details you’ve entered, including the account name, with the details held by the recipient’s bank.
It then displays a match outcome.
There are four potential match outcomes
Each match outcome gives you a chance to make an informed decision about what action to take next. You can proceed with the payment, check the details again or choose not to proceed.
Why have Australia’s financial institutions launched Confirmation of Payee?
Confirmation of Payee helps you be more confident that the payment you’re making is going to the person or business you intended to pay.
It's one more way Australia’s banks are working to safeguard customers from fraud, scams and mistaken payments – and helping make online banking safer for everyone.
Frequently asked questions
Payments can still be made regardless of the Confirmation of Payee match outcome, except where the response is ‘Account is no longer active’, which means that the account is closed.
We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scammed funds or mistaken payments may be difficult to retrieve.
You should check the account name, BSB and account number with the recipient to ensure the details you have entered are correct.
Payments can still be made regardless of the Confirmation of Payee match outcome, except when the response is ‘Account is no longer active’, which means that the account is closed.
Always take steps to make sure you know who you are paying, as scammed funds or mistaken payments may be difficult to retrieve.
You’ll need to provide the payer with your full account name, BSB and account number. This information can be found on your bank statement – be sure to provide the payer with the exact name the statement is addressed to.
You may be able to find your bank statements in the Suncorp Bank App or in Internet Banking.
Payments can still be made after a ‘no match’ or ‘close match’ outcome – so long as the payer is confident the details are correct. Please ensure you provide payers with the correct account details, as it may not be possible to recover funds paid to an incorrect account.
Confirmation of Payee is a service provided by Suncorp Bank and other financial institutions. Any message that says it’s from ‘Confirmation of Payee’ is a scam and should be ignored.
If you believe you’ve been scammed, contact us immediately on 13 11 75.
Your account name is available on your bank statement, being the name that the statement is addressed to in the top left corner. You may also be able to find your bank statement in the Suncorp Bank App or Internet Banking under “eStatements”.
With Confirmation of Payee, the person who’s attempting to pay you will be shown your account name if the name they have entered is a match or close match. Otherwise, your account name will not be shown to protect your privacy.
In some limited circumstances, individuals may request to opt-out of Confirmation of Payee. Learn more about opting out of Confirmation of Payee.
If you hold a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer regardless of whether it’s a match.
In some limited circumstances, individuals may request to opt-out of Confirmation of Payee.
This means your account name and match outcome will not be displayed to payers, other than to government agencies for the purposes of them making a payment to you.
If you opt-out of Confirmation of Payee this could impact the likelihood of a payer going ahead with a payment to you. To understand the opt out process, eligibility and the implications, please contact us or visit a Suncorp Bank branch.
If you choose to opt-out, you can request to opt-in again at a later date by contacting us.
When you make a payment in the Suncorp Bank App or Internet Banking, only letters (a-z), numbers (0-9), apostrophes (‘), underscores (_) and hyphens (-) are permitted in the full account name field.
Names with special characters, like full stops (.), commas (,) or ampersands (&), will still match without being entered.
For example, when entering an account name with an ampersand (&) such as Paper & Pen, it can be entered as Paper Pen.
If you’ve formally changed your name, for example because of marriage or divorce, you can change the name your bank account is held in. Find out more about the documentation and process required for an account name change.
If your account name is not appearing correctly in your statements (for example, if your name is misspelled), please contact us or visit your local branch.
Things you should know
More information about Confirmation of Payee can be found at Confirmation of Payee - Australian Payments Plus and in the Suncorp Bank Account Terms and Conditions.
It is your responsibility to ensure you provide the correct transaction details, including BSB and account number, when you request any transfer payment. Incorrect details could result in a payment to the wrong account and a loss of your funds.
Temporary service disruptions may occur.
