Merchant & Payments solutions
Suncorp Bank is no longer offering Merchant & Payments solutions*
*This excludes Business Payment Credit which remains available.
Suncorp Bank is part of the ANZ Group who provides merchant and payment solutions for business customers through ANZ Worldline Payment Solutions. New applications can now be started through ANZ Worldline Payment Solutions.
Upcoming changes
Changes to Suncorp Bank Merchant Facilities
From 11 December 2026, Suncorp Bank will no longer be able to offer Merchant Facilities to customers, following changes to third party provider arrangements that bring these arrangements to an end.
You can continue to use your existing Merchant Facilities listed below to manage payments as usual until 10.00pm (AEST) on 10 December 2026. If you have not already made alternate arrangements prior to this date, your service will be closed on 11 December 2026 and you will no longer be able to process new payments.
Changes to Surcharging Rules
From 1 October 2026, your business will no longer be permitted to apply a surcharge to any transaction made using eftpos, Mastercard, Visa or AMEX cards on any Point of Sale (POS) device.
For more information, please refer to the RBA Website
Suncorp Bank is part of the ANZ Group.
What does this mean for you?
Suncorp Bank is part of the ANZ Group who partners with ANZ Worldline Payment Solutions to provide merchant and payments solutions for business customers.
Due to this partnership new applications can now be started through ANZ and ANZ Worldline Payment Solutions.
What do I need to do to prepare for the closure of my merchant facility?
To ensure your business can continue to accept payments without interruption, we encourage you to arrange an alternative payment solution with another provider as soon as possible.
Once your new merchant facilities are operational, please return the merchant closure request form included with your notice of termination letter which can be returned by email to merchant.closures@suncorpbank.com.au or in the reply-paid envelope provided.
How do I return my merchant terminal and any accessories?
Once you have established new merchant facilities and contacted Suncorp Bank to close your facility either by returning the merchant closure request form or calling 13 11 75, we will arrange for our vendor to contact you to arrange collection.
The terminal and accessories can be returned via an Australia Post outlet or our vendor can arrange to collect it from your place of business. If you wish to return via an Australia Post outlet, please include a valid mobile phone number on the merchant closure request form.
Receiving payments from customers
BPAY® for Businesses
Suncorp Bank is no longer offering BPAY Biller
Suncorp Bank is part of the ANZ Group, who offer payment solutions.
What does this mean for you?
Need a new BPAY Biller solution? You can start an application directly through ANZ.
Your existing BPAY Biller set up will continue to work as it does today and there are no changes to your features or benefits. When it’s time for a new application, you can apply through ANZ.
Paying employees and suppliers
Business payments credit
Multipay
Suncorp Bank is no longer offering Payment solutions
Suncorp Bank is part of the ANZ Group who partner with ANZ Worldline Payment Solutions to provide payment solutions for business customers.
Other Payment Solutions
Direct Entry Debit
Card Processing
Changes to Surcharging Rules
On 31 March 2026, the RBA announced changes to card payment surcharging for debit, prepaid and credit cards on designated card networks.
You may currently have a contract directly with American Express (AMEX) to enable you to process AMEX transactions on your Suncorp Bank terminal. American Express have also decided surcharging will not be permitted from 1 October 2026.
Surcharging will still be permitted where a Japan Credit Bureau (JCB) card is used for a transaction.
The RBA has concluded that it is in the public interest to no longer permit surcharging for all designated card networks (eftpos, Mastercard and Visa) from 1 October 2026. AMEX have also decided to no longer permit surcharging.
You will still incur costs when accepting payments after surcharging is removed. Those costs can be reflected in the business’s overall pricing, rather than charged as a separate surcharge for each transaction.
Review the way you accept payments and wherever you’re currently adding a card surcharge, switch it off before 1 October 2026.
Also consider updating material that might contain surcharging information such as quotes, your website, and menus.
You may still apply a surcharge on JCB Cards after 1 October 2026. It’s up to you what JCB transactions you apply the surcharge to.
For example, you can either apply it to all JCB transactions, or you can choose to only surcharge on transactions that fall under a certain value.
You must ensure that you notify the cardholder at the time of the transaction and that you also have signage up informing customers of the surcharge amount.
For any questions regarding surcharging on JCB Cards, you will need to contact JCB.
Help and support for existing customers
Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722) (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of these changes for each product can be found at suncorpbank.com.au/variation. Please contact us if you have any questions or if there is a feature that is important to you.
Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
