Payment & Merchant services

Existing customer support

Help and support with your merchant device

Payment & Merchant services

Existing customer support

Help and support with your merchant device

Use this form to order merchant stationery

Please allow 5-7 days for your order to arrive.

Your Terminal ID (TID) is the 8 digit number found on any terminal receipt.

Your Merchnat ID is a 6 to 8 digit number found at the top of any terminal receipt underneath the suburb.

Stationery required

* Prices are excluding GST

* Issued as singles

Delivery Address

It may be necessary to vary the terms of your product to convert it to a different replacement product. This means you may end up with a product that has different terms and features from those you initially applied for. In any event, Suncorp Bank will give you more information about these changes before they take effect. You may also wish to consider applying for other products instead. If you have any questions, please contact us on 13 11 75.

Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.

Merchant facilities and Business Deposit Products are issued by Suncorp Bank (Norfina Limited) ABN 66 010 831 722 AFSL No 229882. To approved applicants. Terms and conditions, fees and charges apply and are available on request.

Your personal information is collected, used and disclosed by Suncorp Bank in accordance with the Suncorp Bank Privacy Statement and Our Privacy Policy. From time to time we may send you information about products or offers from Suncorp Bank. If you do not want to receive any of this information, just contact us on 13 11 75.