Payment & Merchant services

Existing customer support

Help and support with your merchant device

Payment & Merchant services

Existing customer support

Help and support with your merchant device

  1. Guides & Operating Instructions
  2. Merchant forms
  3. Order stationary
  1. Guides & Operating Instructions
  1. Merchant forms
  1. Order stationary

Change request forms

Change of Address (PDF 484KB)

Please use this form if you wish to request a change in trading and or mailing address. If this relates to any changes to the legal entity or change in ownership, please contact us on 13 11 75.

Add/Remove Additional Access (PDF 540KB)
 

Please use this form to enable access to the Merchant facility.

Change to Registered Bus/Trading Name (PDF 494KB)
 

Please use this form if you wish to advise of a change to your Registered Business / Trading name or if you have recently Registered your Business name and the nature of the business remains the same.

Add Amex Cards (PDF 51KB)
 

Please use this form to Add Amex.

Add/Remove MOTO functionality (PDF 92KB)
 

Please use this form to request the addition or removal of the MOTO functionality (Mail Order, Telephone Order) on your Merchant facility (This form is not relevant to the VPOS product).

Misc. changes to terminal (PDF 82KB)

Please use this form if you wish to request a change to your terminal functionality (This form is not relevant to the VPOS product).
 

Wave & Save Transaction Limit Calculator

Increase/Decrease refund limit (PDF 493KB)
 

Please use this form if you wish to increase or decrease the current refund limits on your Merchant facility.

Additional Terminal required (PDF 78KB)
 

Please use this form if you wish to request an additional terminal/terminals under the same Merchant Number and same trading location. If this is for a new business or location, please contact us on 13 11 75.

Need help?

Call us

8am –5:30pm (AEST), Monday to Friday

Call 13 11 75

Need help?

Call us

8am –5:30pm (AEST), Monday to Friday

Call 13 11 75

Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.

Merchant facilities are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL 229882 Australian Credit Licence 229882).