Eftpos Cards
Since 10 December 2024 Suncorp Bank no longer issues eftpos Cards. This meant that it was no longer possible for you to request a new eftpos Card, even if you have had one previously. It also meant that if your Suncorp Bank eftpos Card is reported as lost or stolen, you will be issued with a Suncorp Bank Visa Debit Card as a replacement.
The Reserve Bank of Australia (RBA) issued instructions to financial institutions to begin phasing out Single Network Debit Cards (which are eftpos Cards) and to ensure that only Dual Network Debit cards (which are cards that allow payments to be made through both the eftpos network and the Visa network) are issued. Therefore, from 24 October 2025, all eftpos cardholders will be issued with a Suncorp Bank Visa Debit Card to comply with the RBA’s instructions. It also means that all existing eftpos cards will no longer be able to be used from 23 November 2025.
Effective 24th of October 2025, Suncorp Bank will no longer issue or maintain eftpos Cards to comply with expectations from the Reserve Bank of Australia to exclusively issue Dual Network Debit Cards, such as Suncorp Bank Visa Debit Cards.
Suncorp Bank Visa Debit Cards offer a quick and convenient way to pay with your own money and allow you to select your preferred payment network when you complete purchases by inserting your card chip in a payments terminal:
- To process purchases via the Visa network: Select “credit”.
- To process purchases via the eftpos network: Select “savings” or “cheque”.
The Reserve Bank of Australia (RBA) issued instructions to financial institutions to begin phasing out Single Network Debit Cards (which are eftpos Cards) and to ensure that only Dual Network Debit cards (which are cards that allow payments to be made through both the eftpos network and the Visa network) are issued.
Therefore, from 24 October 2025, all Suncorp Bank eftpos cardholders will be issued with a Suncorp Bank Visa Debit Card to comply with the RBA’s instructions. It also means that all existing eftpos cards will no longer be able to be used from 23 November 2025.
Suncorp Bank Visa Debit Cards issued to customers aged 11-15 years of age will have restrictions on transactions involving certain product or services. We will (where possible) block purchases from merchants using the following Merchant Category Codes:
- Dating Services
- Massage Parlours
- Gambling Transactions
- Government-Owned Lotteries (Non-U.S. region)
- Government-Owned Lotteries (U.S. Region only)
- Government Licensed Casinos (Online Gambling)
- Government Licensed Horse/Dog Racing (U.S. Region only)
- Direct Marketing - Outbound Telemarketing Merchants
- Direct Marketing - Inbound Telemarketing Merchants.
With the Suncorp Bank App, it’s easy to set a temporary lock on your Suncorp Bank Visa Debit Card if you misplace it. This won’t cancel your card, but will prevent any activity on it. Once you are ready to use your card again simply unlock it, it’s that easy!
You can also use the Suncorp Bank App to set up Visa Debit Card restrictions on:
- Most gambling services
- Visa payWave payments
- Internet transactions, and
- Overseas in-store payments.
If you don’t have access to the Suncorp Bank App and need support with setting up Visa Debit Card restrictions on Visa payWave, internet transactions and/or overseas in-store payments, you will be able to call us on 13 11 75 or visit your nearest branch for assistance.
