What are the differences between Suncorp Bank eftpos Cards and Suncorp Bank Visa Debit Cards?

It helps to think of an eftpos card as a way to access your money, instead of using cash. You need to be present to use your card – like in a store. A Visa Debit Card allows this too, but also lets you make purchases online and overseas. Here’s how both eftpos Cards and Visa Debit Cards compare: Safety: Both Suncorp Bank eftpos and Visa Debit Cards are embedded with the latest EMV microchip technology, which provides both data protection and reduces card fraud, for greater protection. ATMs: Both Suncorp Bank eftpos and Visa Debit Cards let you withdraw cash from ATMs, local post offices, and supermarket chains. On the go: A Suncorp Bank Visa Debit Card lets you pay with Visa payWave, Google Pay and Apple Pay . With a Suncorp Bank eftpos Card you can pay with eftpos Tap & Pay and Apple Pay . The web: You can shop online with a Suncorp Bank Visa Debit Card, but Suncorp Bank eftpos Cards are for in-person transactions only. Region: Suncorp Bank eftpos Cards can be used in Australia only, whereas you can use Suncorp Bank Visa Debit Cards internationally as well. Learn more about Suncorp Bank Visa Debit Cards.

Are there restrictions on transactions that can be completed by customers under 16 years of age?

Effective 10th December 2024, Suncorp Bank Visa Debit Cards issued to customers aged 11-15 years of age, will have restrictions on transactions involving certain product or services. We will (where possible) block purchases from merchants using the following Merchant Category Codes: Dating Services Massage Parlours Gambling Transactions Government-Owned Lotteries (Non-U.S. region) Government-Owned Lotteries (U.S. Region only) Government Licensed Casinos (Online Gambling) Government Licensed Horse/Dog Racing (U.S. Region only) Direct Marketing - Outbound Telemarketing Merchants Direct Marketing - Inbound Telemarketing Merchants.

How can I set up card controls/restrictions for my Visa Debit card?

With the Suncorp Bank App , it’s easy to set a temporary lock on your Suncorp Bank Visa Debit Card if you misplace it. This won’t cancel your card, but will prevent any activity on it. Once you are ready to use your card again simply unlock it, it’s that easy! You can also use the Suncorp Bank App to set up Visa Debit Card restrictions on: Most gambling services Visa payWave payments Internet transactions, and Overseas in-store payments. If you don’t have access to the Suncorp Bank App and need support with setting up Visa Debit Card restrictions on Visa payWave, internet transactions and/or overseas in-store payments, you will be able to call us on 13 11 75 or visit your nearest branch for assistance.

eftpos Cards

Since 10 December 2024 Suncorp Bank no longer issues eftpos Cards. This meant that it was no longer possible for you to request a new eftpos Card, even if you have had one previously. It also meant that if your Suncorp Bank eftpos Card is reported as lost or stolen, you will be issued with a Suncorp Bank Visa Debit Card as a replacement.

The Reserve Bank of Australia (RBA) issued instructions to financial institutions to begin phasing out Single Network Debit Cards (which are eftpos Cards) and to ensure that only Dual Network Debit cards (which are cards that allow payments to be made through both the eftpos network and the Visa network) are issued. Therefore, from 24 October 2025, all eftpos cardholders will be issued with a Suncorp Bank Visa Debit Card to comply with the RBA’s instructions. It also means that all existing eftpos cards will no longer be able to be used from 23 November 2025.

Effective 24th of October 2025, Suncorp Bank will no longer issue or maintain eftpos Cards to comply with expectations from the Reserve Bank of Australia to exclusively issue Dual Network Debit Cards, such as Suncorp Bank Visa Debit Cards.

Suncorp Bank Visa Debit Cards offer a quick and convenient way to pay with your own money and allow you to select your preferred payment network when you complete purchases by inserting your card chip in a payments terminal:

To process purchases via the Visa network: Select “credit”.
To process purchases via the eftpos network: Select “savings” or “cheque”.

The Reserve Bank of Australia (RBA) issued instructions to financial institutions to begin phasing out Single Network Debit Cards (which are eftpos Cards) and to ensure that only Dual Network Debit cards (which are cards that allow payments to be made through both the eftpos network and the Visa network) are issued.

Therefore, from 24 October 2025, all Suncorp Bank eftpos cardholders will be issued with a Suncorp Bank Visa Debit Card to comply with the RBA’s instructions. It also means that all existing eftpos cards will no longer be able to be used from 23 November 2025.

It helps to think of an eftpos card as a way to access your money, instead of using cash. You need to be present to use your card – like in a store. A Visa Debit Card allows this too, but also lets you make purchases online and overseas.

Here’s how both eftpos Cards and Visa Debit Cards compare:

Safety: Both Suncorp Bank eftpos and Visa Debit Cards are embedded with the latest EMV microchip technology, which provides both data protection and reduces card fraud, for greater protection.
ATMs: Both Suncorp Bank eftpos and Visa Debit Cards let you withdraw cash from ATMs, local post offices, and supermarket chains.
On the go: A Suncorp Bank Visa Debit Card lets you pay with Visa payWave, Google Pay and Apple Pay. With a Suncorp Bank eftpos Card you can pay with eftpos Tap & Pay and Apple Pay.
The web: You can shop online with a Suncorp Bank Visa Debit Card, but Suncorp Bank eftpos Cards are for in-person transactions only.
Region: Suncorp Bank eftpos Cards can be used in Australia only, whereas you can use Suncorp Bank Visa Debit Cards internationally as well.

Learn more about Suncorp Bank Visa Debit Cards.

Effective 10th December 2024, Suncorp Bank Visa Debit Cards issued to customers aged 11-15 years of age, will have restrictions on transactions involving certain product or services. We will (where possible) block purchases from merchants using the following Merchant Category Codes:

Dating Services
Massage Parlours
Gambling Transactions
Government-Owned Lotteries (Non-U.S. region)
Government-Owned Lotteries (U.S. Region only)
Government Licensed Casinos (Online Gambling)
Government Licensed Horse/Dog Racing (U.S. Region only)
Direct Marketing - Outbound Telemarketing Merchants
Direct Marketing - Inbound Telemarketing Merchants.

With the Suncorp Bank App, it’s easy to set a temporary lock on your Suncorp Bank Visa Debit Card if you misplace it. This won’t cancel your card, but will prevent any activity on it. Once you are ready to use your card again simply unlock it, it’s that easy!

You can also use the Suncorp Bank App to set up Visa Debit Card restrictions on:

Most gambling services
Visa payWave payments
Internet transactions, and
Overseas in-store payments.

If you don’t have access to the Suncorp Bank App and need support with setting up Visa Debit Card restrictions on Visa payWave, internet transactions and/or overseas in-store payments, you will be able to call us on 13 11 75 or visit your nearest branch for assistance.