We understand things don’t always go to plan. Lost your job, been unwell, reduced work hours. There are plenty of reasons why your budget can be turned upside down. We won’t know you are having trouble unless you let us know.

If you’re unable to meet your financial commitments for any reason – or you’re expecting you’ll experience financial difficulty soon – we’re here to help.

Please contact us as soon as possible on 1800 225 223 (8:30am–5pm, Mon-Fri, AEST) or submit a request for assistance. Our Customer Assist team can help you get the support you need.

You might also consider contacting a financial counsellor to discuss your situation. Some financial counsellors provide free and confidential service, and may be able to assist you to overcome financial difficulty. Learn more about accessing financial counselling and other resources that can help.

Need more help?

If you haven't found what you're looking for, please get in touch