If the deceased’s Credit Card or Home Loan was jointly linked with you, the responsibility for that debt passes on to you.  

If the Credit Card or Home Loan was held in their name solely, the person authorised to act on behalf of the estate will need to contact us to help with next steps. 

All outstanding loan repayments must continue until the loan is repaid. We recommend that you seek legal guidance before you consider making any voluntary repayments while the estate is being finalised.

Should you have any concerns about meeting repayments we can provide financial assistance. Find out more about how to submit a request for assistance.

As the loan will not cease upon death, it may need to be refinanced. To discuss your options and for more information, please contact Customer Support.

For more information about the steps you need to take, we have prepared this step-by-step guide to help you navigate the first steps after you lose someone close.