What happens to my loved one’s debts?

If your loved one’s Credit Card or Home Loan was jointly linked with you, the responsibility for that debt passes on to you.  

If your loved one’s Credit Card or Home Loan was held in their name solely, the person authorised to act on behalf of the Estate will need to contact us to help with next steps. Remember, you’ll first need to notify us of the account holder’s passing. You may also need to cancel any direct debits attached to a Credit Card or supply further documentation connected to an existing loan. 

For assistance with your Credit Card please call NAB, who are the providers for Suncorp Bank Credit Cards on 1800 268 077 (9am-9pm, Mon-Fri, AEST) to get the assistance you need  for any loans. 

For more information about the steps you need to take, we have prepared this step-by-step guide to help you navigate the first steps after you lose someone close.