There will be a planned Credit Card service interruption from approximately 7:30 PM AEDT 20 November 2025 until approximately 10:00 AM AEDT 24 November 2025. During this time, you can continue to make purchases with your Credit Card but you won’t be able to access it in the Suncorp Bank App or via Internet Banking, transfer funds, or withdraw cash from an ATM. Find out more.
Yes, as part of the end of the arrangement between NAB and Suncorp, all personal Suncorp Bank Clear Options Credit Cards are being rebranded to MyCard, provided your account is in good standing (e.g. your account is open, not in default, suspended or closed).
You and any additional Suncorp Bank Clear Options cardholder(s) will receive a new MyCard Credit Card in the mail.
NAB will continue to be the credit provider and issuer of MyCard Credit Cards.
Yes, your Credit Card will continue to operate as it does today, allowing you to make purchases, pay bills and access your funds. Your PIN will not change. Future changes will be communicated to you in writing.
If you have received a Credit Card with a new expiry date, you will need to change any recurring payments you currently have, after you have activated your new card. You will need to contact your merchants and change your existing recurring payments to your new Credit Card.
If you receive a Credit Card without any changes to the Credit Card number or the expiry date of the card, your account is not impacted.
To activate a new MyCard, visit Credit Card Services in Suncorp Bank Internet Banking.
Here’s how:
In Credit Card Services, you can also view and redeem rewards (if applicable) and access other card services.
To report a lost or stolen credit card, please call us immediately on 13 11 75.
No, at this time there are no changes to existing interest free days or interest rates. Customers will be informed in writing of any future changes to interest free periods. Changes to interest rates will be communicated to customers in the usual manner.
Yes, at this time your third party will still be able to access your authorised credit card data. Future changes will be communicated to you in writing.
Yes, at this time, how you view, access and manage your data sharing arrangements will remain the same. We will keep you updated as the credit card arrangement between Suncorp Bank and NAB is transitioned.
Effective 25 August 2025, you can no longer access linked Suncorp Bank transaction accounts from Suncorp Bank Clear Options Credit Cards. This means you can no longer access your transaction account by selecting the CHQ or SAV option at the point of sale.
These changes are to support the end of the arrangement with National Australia Bank (NAB) and Suncorp Bank.
You can access your Suncorp Bank transaction account/s using your existing Visa Debit card. If you do not have a Visa Debit card, you can request one by visiting a branch or contacting us on 13 11 75.
