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New card information for Personal Customers
Is my Suncorp Bank Clear Options Credit Card changing to MyCard?
Yes, as part of the end of the arrangement between NAB and Suncorp, all personal Suncorp Bank Clear Options Credit Cards are being rebranded to MyCard, provided your account is in good standing (e.g. your account is open, not in default, suspended or closed).
You and any additional Suncorp Bank Clear Options cardholder(s) will receive a new MyCard Credit Card in the mail.
NAB will continue to be the credit provider and issuer of MyCard Credit Cards.
Will my Credit Card work the same as it does today?
Yes, your Credit Card will continue to operate as it does today, allowing you to make purchases, pay bills and access your funds. Your PIN will not change. Future changes will be communicated to you in writing.
Do I need to do anything now before my new card arrives in the mail?
No – simply continue to use your card as usual until your new MyCard Credit Card arrives in the mail. Then all you need to do is activate your new card. This is necessary as you will no longer be able to spend or withdraw cash using your physical Suncorp Bank Clear Options Credit Card from 30 October 2025.
If you have any additional cardholders, they will also receive a new MyCard Credit Card and they can activate their card after the primary card is activated first.
Will anything else change?
At this time nothing else will change relating to your Credit Card account. In the coming months you’ll receive further updates on the transition of your Suncorp Bank Clear Options Credit Card account to the NAB issued MyCard.
What if I don’t want to receive a new MyCard branded Credit Card?
You can also choose to close your account directly online via Suncorp Bank Internet Banking; alternatively, you can call us on 13 11 75.
What will happen to my recurring payments?
If you have received a Credit Card with a new expiry date, you will need to change any recurring payments you currently have, after you have activated your new card. You will need to contact your merchants and change your existing recurring payments to your new Credit Card.
If you receive a Credit Card without any changes to the Credit Card number or the expiry date of the card, your account is not impacted.
If you have not activated your new card by 30 October 2025, your existing recurring payments may not be honoured after this date, until you have activated your new card.
Can I still access my account information online?
Yes, at this time you can still view your account balance and transaction information online via Suncorp Bank App or Suncorp Bank Internet Banking. If you wish to access Card Services, you will still be able to do this via Suncorp Bank Internet Banking.
How do I activate a MyCard?
To activate a new MyCard, visit Credit Card Services in Suncorp Bank Internet Banking.
Here’s how:
- Log into Internet Banking.
- Click on ‘Go to Credit Card Services’ (the link beneath your credit card number).
- Select ‘Activate My Card’ on the Credit Card Services homepage.
In Credit Card Services, you can also view and redeem rewards (if applicable) and access other card services.
To report a lost or stolen credit card, please call us immediately on 13 11 75.
What does this mean for fees and rewards?
Will customers Interest Free Days or Interest Rate change?
No, at this time there are no changes to existing interest free days or interest rates. Customers will be informed in writing of any future changes to interest free periods. Changes to interest rates will be communicated to customers in the usual manner.
Will customers reward points be impacted by these changes?
No, at this time there are no changes to how you earn and redeem rewards. Customers will be informed in writing of any future changes.
Will this change how I manage my credit card?
Can I still add additional card holders on my existing Suncorp Bank credit card?
Yes, at this time you can continue to complete servicing requests on your credit card, including adding additional card holders.
Will I continue to receive and access my statement the same way?
Yes, at this time you will continue to receive and access your Suncorp Bank Clear Options credit card statements as you do today. We will keep you informed in writing of future changes.
Can I request a change in my credit card limit on my existing Suncorp Bank credit card?
Yes, at this time you can request a credit limit change by calling 13 11 75 and speaking to the credit card team.
Note: A credit limit increase request will require a full assessment process, subject to NAB lending criteria.
How do I know if my contact details are up to date?
You can check your details are up to date online via Suncorp Bank App or Suncorp Bank Internet Banking, alternatively you can visit your nearest branch or you call us on 13 11 75.
What does this mean for online banking?
Can I still access my account information online?
Yes, at this time you can still view your account balance and transaction information online via Suncorp Bank App or Suncorp Bank Internet Banking. If you wish to access Card Services, you will still be able to do this via Suncorp Bank Internet Banking.
Will I still be able to see my Suncorp Bank Clear Options Credit Card in Internet Banking and Suncorp Bank App?
Yes, at this time how you use and access your credit card, including viewing transaction history making payments and accessing your statements will remain the same.
We will keep you updated as we transition off the partnership between Suncorp Bank and NAB.
What does this mean for my data sharing arrangement?
Will my authorised Accredited Data Recipient still be able to access my credit card's data?
Yes, at this time your third party will still be able to access your authorised credit card data. Future changes will be communicated to you in writing.
Will I still be able to see my credit card's data sharing arrangement in my Consumer Dashboard in the Suncorp Bank App?
Yes, at this time, how you view, access and manage your data sharing arrangements will remain the same. We will keep you updated as the credit card arrangement between Suncorp Bank and NAB is transitioned.
What are the changes to linked Suncorp Bank transaction accounts?
What are the changes to linked Suncorp Bank transaction accounts?
Effective 25 August 2025, you can no longer access linked Suncorp Bank transaction accounts from Suncorp Bank Clear Options Credit Cards. This means you can no longer access your transaction account by selecting the CHQ or SAV option at the point of sale.
Why was the linked account feature removed?
These changes are to support the end of the arrangement with National Australia Bank (NAB) and Suncorp Bank.
How can I access my linked transaction account?
You can access your Suncorp Bank transaction account/s using your existing Visa Debit card. If you do not have a Visa Debit card, you can request one by visiting a branch or contacting us on 13 11 75.
