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Customer Relations Unit

To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.

Compliance under the Banking Code of Practice is monitored by the Banking Code Compliance Committee (BCCC). You can report an alleged breach of the Code directly to the BCCC. For more information, visit their website.

 

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Suncorp Bank
GPO Box 2432
Brisbane QLD 4001

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Suncorp Bank Customer Relations
IPC - RE058
Reply Paid 88968
Brisbane QLD 4001

Customer Relations Unit

To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.

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Carbon Neutral Certification

In Australia, carbon neutral certification is governed by Climate Active. For an entity to be certified as carbon neutral, it must meet the requirements of the Climate Active Carbon Neutral Standard. This means that to achieve certification an entity must measure emissions, reduce these where possible, offset remaining emissions and then publicly report on its achievements. 

Carbon neutral claims must be independently validated by an independent third party.