Merchant & Payments solutions
Suncorp Bank is no longer offering Merchant & Payments solutions*
*This excludes Business Payment Credit which remains available.
Suncorp Bank is part of the ANZ Group who provides merchant and payment solutions for business customers through ANZ Worldline Payment Solutions. New applications can now be started through ANZ Worldline Payment Solutions.
Upcoming changes
Changes to Suncorp Bank Merchant Facilities
From 11 December 2026, Suncorp Bank will no longer be able to offer Merchant Facilities to customers, following changes to third party provider arrangements that bring these arrangements to an end.
You can continue to use your existing Merchant Facilities listed below to manage payments as usual until 10.00pm (AEST) on 10 December 2026. If you have not already made alternate arrangements prior to this date, your service will be closed on 11 December 2026 and you will no longer be able to process new payments.
Suncorp Bank is part of the ANZ Group.
What does this mean for you?
Suncorp Bank is part of the ANZ Group who partners with ANZ Worldline Payment Solutions to provide merchant and payments solutions for business customers.
Due to this partnership new applications can now be started through ANZ and ANZ Worldline Payment Solutions.
What do I need to do to prepare for the closure of my merchant facility?
To ensure your business can continue to accept payments without interruption, we encourage you to arrange an alternative payment solution with another provider as soon as possible.
Once your new merchant facilities are operational, please return the merchant closure request form included with your notice of termination letter which can be returned by email to merchant.closures@suncorpbank.com.au or in the reply-paid envelope provided.
How do I return my merchant terminal and any accessories?
Once you have established new merchant facilities and contacted Suncorp Bank to close your facility either by returning the merchant closure request form or calling 13 11 75, we will arrange for our vendor to contact you to arrange collection.
The terminal and accessories can be returned via an Australia Post outlet or our vendor can arrange to collect it from your place of business. If you wish to return via an Australia Post outlet, please include a valid mobile phone number on the merchant closure request form.
Receiving payments from customers
Paying employees and suppliers
Help and support for existing customers
Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722) (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of these changes for each product can be found at suncorpbank.com.au/variation. Please contact us if you have any questions or if there is a feature that is important to you.
Home Loan, Personal and Business Banking products are issued by Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882) to approved applicants only. Eligibility criteria, conditions, fees and charges apply and are available on request. Please read the relevant Product Information Document and terms and conditions before making any decisions about whether to acquire a product.
