Supporting Deaf and Hard of Hearing Australians at their local Bank Branch

2 min read

Suncorp Bank has rolled out a new Auslan interpreting service, allowing Deaf and Hard of Hearing customers better access to banking services across its branch network.

Through a partnership with Auslan Services, customers will be able to access high quality Video Remote Interpreting (VRI) in every branch, linking them to an interpreter for support managing their money and banking needs.

Suncorp Bank Executive General Manager, Consumer Distribution Chris Fleming said the service would support customers as part of the Bank’s commitment to accessibility and inclusion.

“Everyone’s situation is unique, and so are their financial needs. That’s why we take steps to ensure Suncorp Bank customers can manage their finances in a way that works well for them. That goes for being able to access and use our services, products and platforms,” Mr Fleming said.

Working with our customers

Suncorp Bank began offering the service after receiving feedback from Deaf and Hard of Hearing customers that a trip to their local branch could potentially be a stressful and frustrating experience.

Chris Fleming said, “it’s vital our Deaf and Hard of Hearing customers feel more connected to our team, can access all services we provide, and, ultimately, meet their financial goals.”

Accessibility is a right, not a privilege

Ryan Gook from Auslan Services said the Deaf and Hard of Hearing community faces unique challenges in day-to-day life.

“One in six Australians are Deaf or Hard of Hearing. Introducing VRI can help build confidence in managing finances and ensure all Australians have access to Banking services,” Mr Gook said.

“We are proud to be working with Suncorp Bank on this important project to provide a stronger connection for those who use Auslan.”

Learn more about Suncorp Bank’s Auslan Interpreting Services and other accessible and inclusive banking support.

Published 18 April 2024