Current Small Business Loan Service Levels

Information for Brokers

Small Business Loans - $0 to $1m

Initial Assessment

Documents Preparation

Certification for Settlement

    Service Level Agreement (SLA)

10 Days

5 Days

6 Days

Actual Service Delivery Time (SDT)

10 Days


5 Days

6 Days

SLA = standard service level agreement
SDT = our actual position against our desired service level agreement

Small Business Loans - $1 to $3m

These transactions are managed by dedicated SME bankers. Please refer to your SME BDMs for information.

End of Financial Year Cut-Off Dates

Small business application deadlines for settlement prior to COB Friday 28 June 2024

Small business lending applications <$1 million:

  • Lodgement for refinance applications: Friday 31 May 2024
  • Lodgement for purchase applications: Friday 7 June 2024
  • Additional documentation required for assessment: Friday 7 June 2024
  • Returning loan and security documentation: Friday 14 June 2024

Settlement can only proceed when all required documents are executed correctly and returned, conditions are met and identity verification successfully completed.