Current Small Business Loan Service Levels
Information for Brokers
Small Business Loans - $0 to $1m
Initial Assessment
Documents Preparation
Certification for Settlement
Service Level Agreement (SLA)
10 Days
5 Days
6 Days
Actual Service Delivery Time (SDT)
10 Days
5 Days
6 Days
SLA = standard service level agreement
SDT = our actual position against our desired service level agreement
Small Business Loans - $1 to $3m
These transactions are managed by dedicated SME bankers. Please refer to your SME BDMs for information.
