Current Small Business Loan Service Levels

Information for Brokers

View Suncorp Bank small business loans

Small Business Loans - $0 to $1m

Initial Assessment

Documents Preparation

Certification for Settlement

Service Level Agreement (SLA)

15 Days

5 Days

6 Days

Actual Service Delivery Time (SDT)

15 Days

5 Days

6 Days

SLA = standard service level agreement
SDT = our actual position against our desired service level agreement

Small Business Loans - $1 to $3m

These transactions are managed by dedicated SME bankers. Please refer to your SME BDMs for information.

SME Lending 2025 End of Year Cut Off Dates

Application deadlines for settlement before close of business Thursday, 25 December 2025

Small Business Applications:

Lodgement for Purchase and Refinance Applications: COB Friday, 21 November 2025
Returning Documentation: Documents must be returned to FMS by COB Wednesday, 10 December 2025 with no outstanding items for verification.

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Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs can be obtained by calling 13 11 75.