Personal Identification Requirements
You can verify your identity online, at a branch or at a participating Australia Post outlet.
Verify your identity online
If you have recently opened a personal bank account online but haven’t yet verified your identity, you can easily do so by logging in with your Suncorp Bank Customer ID and password. You will need your drivers licence, Australian Passport or a Medicare card. Our verification system securely checks the details you have entered against external agencies to confirm your identity and complete the account opening process.
If you are unable to verify your identity online, we also offer ID verification through any of our branches or participating Australia Post outlets.
Verify your Identity in a branch
You can confirm your identity by providing the following document types:
Identification Requirements:
One (1) item from Part A OR
One (1) item from Part B + One (1) item from Part C
Please note: Full Name, Address and Date of Birth, where shown on any identification document, must be in English. If the document is not in English, it must be accompanied by a translation from an accredited translator who is accredited by the National Accreditation Authority for Translators and Interpreters Ltd (NAATI).
Document guidelines when verifying in a branch
- Original documents must be presented, photocopies will not be accepted unless it has been certified
- Unless otherwise indicated, only current ('in date') identification is acceptable
- If you're unable to present your identification in-person at a Suncorp branch or Australia Post outlet, you can mail us Certified Copies of your identification documents
- Suncorp observes the right to request additional identification to satisfy the opening of an account
What is a 'Certified Copy'?
A certified copy is a document that has been approved as a true copy of an original document.
Personal identification document types:
- A current driver's licence
- A current Australian passport (or one which has expired within the last two years)
- A current Proof of Age Card issued by an Australian State/Territory (including 18+ Cards)
- A current foreign passport or similar travel document also containing your signature issued by a government, the UN or agency of the UN.
- A National Identity Card issued by a foreign government, the UN or agency of the UN also containing your signature
- Current Government Issued Identity card with a Photo (e.g. Keypass)
- An Australian birth certificate/extract
- A citizenship certificate
- A foreign birth certificate issued by a foreign government, the UN, or agency of the UN
- A current Centrelink Pension Card
- Current Medicare Card
- A notice issued by an Australian Government Entity within the last twelve months recording the provision of financial benefits to you.
- A notice issued by the Australian Taxation Office within the last twelve months recording a debt payable to or by you under a Commonwealth taxation law (eg. Tax Assessment Notice)
- A notice issued by a local Australian Government Entity or utilities provider within the last three months recording the provision of services to you at your residential address (eg. Rates Notice, Gas, Electricity, Phone)
Additional identification documents for a person under 18 years old:
- Current School Identity Card containing your photograph (eg. Student Card)
- Immunisation History Statement
- A letter from your school Principal, with your name and residential address, written in the last three months, recording how long you attended that school
If you are of Aboriginal and/or Torres Strait Islander heritage and unable to produce identification under the parts above, a statement or letter (using the letterhead stationary of an Authorised Referee’s Organisation) from an Authorised Referee that addresses the following matters:
- Authorised Referee’s knowledge of the customer’s full name (or any other names), date of birth (actual or approximate) and residential address
- Capacity in which the Authorised Referee knows the customer
- Length of time the Authorised Referee has known the customer
- Date on which the reference was given
- The statement or letter must be witnessed by a Community leader or Elder. The statement or letter may include a photo of the individual. Alternatively, Suncorp can provide you with a template, please contact us for a copy.
An Authorised Referee can be:
- Chairperson, Secretary or CEO of an Aboriginal/Torres Strait Islander Organisation, or a board member of a local Aboriginal Land Council
- School principal or School counsellor
- A Minister of Religion
- Health Professional or Manager in Aboriginal/Torres Strait Island Medical Services
- Police officer
- Another person before whom a statutory declaration can be made
- Community leader or Elder (who is not a parent, sibling, or child of the individual)
- The individual’s current employer or manager.
Your account will be closed automatically if you don’t verify your identity within 60 days of opening your account.
