How can I protect myself from card theft and fraud?

Card fraud or theft can happen anywhere, at any time, especially online.

You can protect yourself by ensuring you:

  • Keep your contact details, including your mobile phone number up to date with Suncorp Bank
  • Don’t give out your card details or account information to anyone on the phone unless you are dealing with a reputable company you trust
  • Check bank statements and if you notice anything suspicious, contact us immediately
  • Keep track of when new and reissued credit or debit cards should arrive, and let us know if they don't arrive on time
  • Make sure your post box is secure, and that only you and the postal carrier have access to it
  • Only use your card on secure websites – they have a small key or lock symbol in the address bar
  • Shred any receipts with your card number on it.