Suncorp Bank has moved
to a new website
suncorpbank.com.au
Suncorp Bank has moved to a new website
suncorpbank.com.au
What does this mean for you?
Although we have a new website address, we are the same, secure Suncorp Bank. The way you manage your banking online hasn’t changed, although you will need to access your Internet Banking through our new website address instead. Here’s what you should be aware of.
What updates have we made to Our Privacy Policy?
Our Privacy Policy explains the way in which we handle the personal information of our customers and other stakeholders.
It’s important to keep in mind that your personal information will still be handled by Suncorp Bank.
We’ve updated Our Privacy Policy to:
- explain that we will no longer share your information with entities within the Suncorp Group;
- explain the reasons why we will share your personal information within the ANZ Group to operate our business;
- clarify the types of personal information we collect, and how we use and disclose that personal information;
- update our contact details to help you get in contact with us and to explain how you can make a complaint.
Protecting your banking security is our top priority
With Suncorp Bank undergoing digital experience changes, our approach to your online security remains the same. Keeping you and your personal information safe is our top priority. This is why we have robust security measures to protect your accounts, information and data.
Remember, Suncorp Bank will NEVER:
- ask you to share passwords or one-time codes
- send you unsolicited text messages or emails containing links that ask you to update or disclose personal or banking information
- ask you to provide remote access to any of your devices.
If you suspect that a Suncorp Bank communication could be a scam or you’re concerned that your online banking security may have been compromised, contact us immediately on 13 11 75.
Frequently asked questions
Suncorp Bank customers now have dedicated banking channels and support. This includes access to:
- The Suncorp Bank App: The former Suncorp App is now dedicated to banking customers. Its new name is the Suncorp Bank App.
- The Suncorp Bank website: suncorpbank.com.au is dedicated to banking products and services.
- Suncorp Bank branches, ATMs, business centres and agencies: Find your nearest locations.
- The Suncorp Bank call centre: Call us on 13 11 75.
To manage existing Suncorp Insurance policies or make a claim, download the new Suncorp Insurance App* or visit suncorp.com.au . To get a quote for a new policy, visit suncorp.com.au or call 13 11 75.
Suncorp Bank branches are now dedicated to serving banking customers.
Suncorp Bank branch team members can provide information on alternative ways to interact with Suncorp Insurance, including online and by phone. Customers wishing to pay premiums in person can now make these payments at Australia Post offices nationwide. Flyers are available in Suncorp Bank branches that explain these changes. In some branches, team members will be able to direct you to Branch foyer phones that you can use to call Suncorp Insurance.
To access banking products and services, you will be directed from suncorp.com.au to suncorpbank.com.au.
The new Suncorp Bank website offers our customers a banking-dedicated experience. Suncorp Bank prioritises the safety and security of our customers’ personal information and banking environment.
Connect with us on our new social media accounts
Things you should know
*The Suncorp Insurance App is not available, or fully available, for all policy types or claim types.
