Mail and Telephone Order Payments

Enable your business to process individual mail, and telephone order payments in real-time, via a web-based payment page.

Is a MOTO payment solution right for my business?

The MOTO solution is ideal for

  • Businesses whose customers provide credit card details on mailed, scanned, or faxed forms.
  • Businesses who receive payments from customers over the phone.
  • Call centres, hotel central reservation centres, stadium seat bookings, and direct marketing businesses.

Key features

  • Competitively priced, and customised to your business’s needs.
  • Real-time authorisation of transactions, even without the card being present.
  • Accepts all major credit cards and, upon approval, American Express and Diners Club.
  • Comprehensive transaction, settlement and reconciliation reports at your fingertips, using Merchant Administration, an Internet-based portal accessed via your browser.
  • Secure, industry standard online safety measures, to protect your customers’ card details.


As the individual needs of each business is different, our competitive pricing plans are best discussed with one of our Payments Specialists. While you’re here, however, look what we offer you at no additional cost:

  • No authorisation fees.
  • No declined transaction fees.
  • Free depositing of trade into a Suncorp Bank Business Account.
  • Suncorp Bank offers one rate for all Visa and Master card, credit card transactions.

Product Specifications

For more information about MOTO Payments, download the Product Specifications.

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Merchant facilities are issued by Suncorp-Metway Ltd ABN 66 010 831 722. To approved applicants. Terms and conditions, fees and charges apply and are available on request.