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Keep your data safe: Suncorp Bank shares essential security tips

3 min read

Every year, Australians lose millions of dollars to scams and while the immediate financial impact can be devastating for victims, scams can also have a longer-term impact on a person’s physical, psychological, and emotional wellbeing. That's why we’d like to provide some helpful tips and suggestions to keep Suncorp Bank customers safe.

We continue to see ongoing reports of fraud, scams and cyberattacks, so we’d like to provide some helpful tips and suggestions to keep Suncorp Bank customers safe. We would also like to assure customers that at Suncorp Bank, we continue to work hard behind the scenes to monitor our customers’ accounts with the aim of detecting and stopping activities that may be suspicious.

Criminal activity takes many forms. This includes fraud where predators use your identity information and impersonate you for illegal purposes such as stealing your money from your bank account. Another common focus is scams, where offenders build trust with you before convincing you to willingly part with your own money for their benefit.

Recently, we have seen an increase in remote access scams, which is a method scammers use to gain access to your computer and Internet Banking remotely before stealing your money. 

 

Here are some helpful tips to stop and prevent a remote access scam from happening to you:

  • Do not provide any person with remote access to your computer or device. Scammers may call you pretending to be your bank or another organisation. They may ask you to provide your banking details, log in details, passwords, or other personal information via a link or over the phone. Do not share this information and hang up immediately.

  • Never click on an email link that is asking you to log in to your Internet Banking. Suncorp Bank does not send direct links to your Internet Banking in legitimate emails. Always access Internet Banking manually via suncorpbank.com.au.

  • Suncorp Bank will never ask you to share your one-time password. Do not disclose these codes to anyone, not even a caller claiming to be from Suncorp Bank or another organisation.

  • If you get a spontaneous call and you are unsure, hang up immediately and call back on the publicly listed phone number.

  • Do not be pressured by a threatening or persistent caller. It’s ok to hang up.

  • Log onto Internet Banking where you can set a lower transfer limit if you do not plan on transferring large values in the near future. You can increase this limit again later if you need to.

  • Change your password.

  • Do not store or save personal information such as account numbers, customers ID, passwords, or passcodes on your mobile device.

  • Set up a PIN, fingerprint, face ID or passcode on your compatible device.

  • Set up outgoing payment notifications so you can get notified when money goes out of your account via the Suncorp Bank App.

  • Temporarily lock your eligible Visa Debit card via the Suncorp Bank App.

  • Always access Internet Banking manually via suncorpbank.com.au. Never access Internet Banking via a link in an email.

  • Check your transaction history regularly. If something looks suspicious, please contact us immediately.

We’re in this fight against scammers together and we’re here to help protect you. If you are concerned that your identity may have been compromised with suspicious transactions on your bank account, please contact us on 13 11 55.

For more information on how to protect yourself visit:

 

Published 27 October 2022