Terms and Conditions of Use

Welcome to the wireless local area network (“Wi-Fi Service”) provided by Norfina Limited ABN 66 010 831 722 (“Suncorp Bank”), to customers inside Suncorp Bank branches free of charge subject to the Terms and Conditions below. Please read these Terms and Conditions carefully. By using and accessing this Wi-Fi Service you accept the Terms and Conditions without limitation. If you do not agree to the Terms and Conditions, you must not access or use this Wi-Fi Service. Suncorp Bank reserves the right to update, modify or remove these Terms and Conditions at any time without notification. You are responsible for reviewing the Terms and Conditions each time you use the Wi-Fi Service. 

1. The Wi-Fi Service: The Wi-Fi Service is a wireless local area network service using wireless connections to provide internet access to customers inside Suncorp Bank branches. You are responsible at your own cost for providing your own internet capable equipment including wireless enabled laptops or other wireless enabled mobile devices (“Device”). Suncorp Bank does not provide power, technical assistance or technical advice to any customer using this Wi-Fi Service. Suncorp Bank will use its reasonable endeavours to ensure the Wi-Fi Service is reliable, stable and secure but does not guarantee that the Wi-Fi Service will be fault-free or available at all times. The Wi-Fi Service will only be accessible during Suncorp Bank’s opening hours. Suncorp Bank grants you a non-exclusive, non-transferable licence to use the Wi-Fi Service in accordance with these Terms and Conditions. 

2. Security: Suncorp Bank will use all reasonable endeavours to provide secure internet access through the Wi-Fi Service but is unable to guarantee the security of the Wi-Fi Service. Suncorp Bank does not provide any protection against viruses or other similar malicious software you may encounter whilst using the Wi-Fi Service. Suncorp Bank is not responsible for and shall not be liable for any damage you may suffer as a result of your use of the Wi-Fi Service including any damage to your Device or access to your Personal Information while the Device is connected to the internet through the Wi-Fi Service. Suncorp Bank is not responsible for and shall not be liable for the security of the content of websites accessed through the Wi-Fi Service including but not limited to whether these websites contain viruses, worms, Trojan horses, cancelbots, easter eggs or other computer programming routines that may damage, modify, delete, or detrimentally interfere with your Device data, personal information or Device. You are solely responsible for any information or data uploaded, downloaded or otherwise communicated using the Wi-Fi Service and your Device including website usernames and passwords. Suncorp Bank recommends that you take all reasonably possible measures to protect your personal information, usernames or passwords whilst using the Wi-Fi Service and take appropriate security measures to protect the transmission of data and block unauthorised and unwanted traffic or downloads to and from your device. 

3. Usage limitations and user obligations Suncorp Bank provides the Wi-Fi Service as a service to Suncorp Bank customers and may limit or block access to certain websites and/or content available on the internet in its absolute discretion. You are not allowed to use the Wi-Fi Service to: 

  • Access any information for any illegal, criminal or defamatory purposes.
  • Transfer excessively high volumes of data.
  • Use bit-torrent or peer-to-peer software to illegally download copyrighted material.
  • Access others’ accounts or collect others’ personal and confidential data without their knowledge and consent.
  • Create and/or knowingly transmit viruses and other similar malicious software.
  • Interfere with, disturb or cause offense to other users.
  • Send unsolicited mass mail, junk mail, messages or “spam”.
  • Access websites and/or content that 
    • Contains adult material or material of a sexual nature.
    • Contains or promotes illegal or offensive material and behaviour.
    • Contains or promotes racist, intolerant, abusive, threatening or obscene material and behaviour. 

Suncorp Bank may immediately terminate and block access to the Wi-Fi Service at its sole discretion for any purpose including breaches of these Terms and Conditions. 

4. Limitation of Liability: Your access and use of the Wi-Fi Service is at your own risk. Suncorp Bank is not responsible for the content of any website accessed or used by you using the Wi-Fi Service nor does Suncorp Bank assume any liability or responsibility for any damage you may suffer as a result of your use of the Wi-Fi Service. Suncorp Bank does not guarantee that the Wi-Fi Service will be accessible at all times in the Suncorp Bank branches that provide the Wi-Fi Service. Suncorp Bank acknowledges that certain statutory warranties and liabilities implied under legislation may be applicable. Without limiting these warranties and liabilities, Suncorp Bank excludes all representations, warranties and terms (express or implied) other than the express terms of these Terms and Conditions and do not provide any warranty, condition or term as to the availability, condition, quality and performance of the Wi-Fi Service. 

5. Indemnity: By using the Wi-Fi Service you agree to indemnify Suncorp Bank at all times and hold Suncorp Bank harmless from and against any loss (including legal costs and expenses), damage, claim, liability, cost and proceeding of any nature or kind arising from your breach of these Terms and Conditions. 

6. Privacy: Suncorp Bank will collect and store the IP and MAC address (your laptop or mobile device’s unique ID) of the Device you use to connect to the Wi-Fi Service to track your usage of the Wi-Fi Service. This information is used to identify your Device only and no further information about you or your device will be recorded and stored, including your personal information. Suncorp Bank does not monitor any traffic between your device and the Wi-Fi Service to collect, view or record personal information. Suncorp Bank will review data regarding data transfer volume metrics and website destinations to monitor your compliance with these Terms and Conditions.

The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited) under licence and Suncorp Bank is not part of the Suncorp Group.