Financial Assistance Application​

For personal applicants only.

Need any help?

Call 1800 225 223 to speak with a Customer Assist specialist (8:30am-5pm, Mon-Fri, AEST)

Need any help?

Call 1800 225 223 to speak with a Customer Assist specialist (8:30am-5pm, Mon-Fri, AEST)

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  1. primaryApplicant
Step 1 of 9: Tell us about yourself

Required fields are marked with an asterisk (*)

    No address found
      No address found

      Phone number​

      For international numbers, please include the country code, e.g. +44

      Other

      Can you please provide information regarding this employment industry?​

      Loan account number for assistance​

      Please enter a valid Suncorp Bank loan account number excluding the BSB.​​

      You can add up to 10 loan accounts.

      Step 2 of 9: Joint borrowers

      Please provide information for all of the borrowers. If you are unable to provide all of the information, please provide as much as you have available and we'll contact you if there's anything further we require.

      You can apply solely without including the other borrower(s), but please be aware we require consent from all account holders for any assistance offer we make.

      If you have any concerns about your safety, please contact us so we can discuss alternative solutions.

      Please provide borrower details
        No address found
          No address found

          Phone number​

          For international numbers, please include the country code, e.g. +44

          Other

          Can you please provide information regarding this employment industry?​

          You can add up to 10 joint borrowers.​​

          Step 3 of 9: Other members of your household​

          How old are they?​

          You can add up to 10 dependants.

          Step 4 of 9: Appoint someone to speak on your behalf

          Please provide this person's information

           I/We appoint the person below and any organisation under which the agent may operate or by whom the agent may be employed or their assigns, to be my/our agent for the purpose of exchanging information with Suncorp Bank in relation to my/our request for financial assistance.

          Contact number 

          For international numbers, please include the country code, e.g. +44

          Step 5 of 9: Tell us about your current situation​​​​​​​​​

          Please provide key reasons for seeking financial assistance​

          Please let us know briefly about your situation and reasons for seeking financial assistance​ 

          Important Note: Please provide any additional information that may help us understand your current financial situation, if not already included above. Avoid including health, medical, or other sensitive personal details unless directly relevant to your request. Please avoid adding any personal information about other individuals unless you have their explicit consent. ​

          ​We collect this information to assess your request for financial assistance. For more information on how we handle your information, please see our Privacy Policy.

          How can we best assist you?​

          if you would like to request an interest rate review or further lending, please contact our lending team on 13 11 75.

          Step 6 of 9: Tell us about your assets​​​

          Your Assets

          Select any of the following assets you have.

          Properties

          Property

          You can add up to 10 properties.

          Vehicles

          Vehicle​

          You can add up to 10 vehicles.

          Step 6 of 9: Tell us about your assets​

          Savings

          Savings account

          You can add up to 10 savings accounts.

          Other Assets

          Asset

          You can add up to 10 other assets.

          Step 7 of 9: Tell us about your liabilities

          Your Liabilities​​

          Select any of the following liabilities you have​ (this doesn’t include liabilities/loans listed in assets)​.​

          Personal / Leasing Loans

          Loan

          You can add up to 10 loans.

          Store and Credit Cards

          Card

          You can add up to 10 cards.

          Step 7 of 9: Tell us about your liabilities​​

          Pay Later Services

          Pay later service

          You can add up to 10 pay later accounts.

          Other

          Other loan

          This can include loans held by non-banks or loans from family/friends.​

          You can add up to 10 other loans.

          Step 7 of 9: Tell us about your liabilities​​

          Centrelink/Human Services Debt

          Debt with the Australian Tax Office (ATO)

          Child Support Agency Debt

          Step 8 of 9: Tell us about your budget​​

          Tell us about your income

          Please provide a list of income sources for the primary applicant.

          Your income

          Net amount​

          This is the amount you take home after government tax.

          You can add up to 10 income sources.

          Step 8 of 9: Tell us about your budget​​

          Tell us about any joint borrower income​

          Please provide a list of income sources for any joint borrowers.​

          Joint borrower income

          Net amount​

          This is the amount you take home after government tax.

          You can add up to 10 income sources.

          Step 8 of 9: Tell us about your budget​​

          Your Expenses (Monthly Frequency only​)​

          Please include the total monthly expense amount for all borrowers (if applicable)​

          Rent or board

          (This doesn’t include mortgage repayments)​

          Insurance

          (Life, health, home, car etc)​

          Utilities and Maintenance 

          (Electricity, gas, council rates, ongoing maintenance etc)

          Communication

          (Phone, Internet, streaming services such as Netflix, Spotify etc)

          Food

          (Groceries, eating out, butcher etc)

          Transport

          (Fuel, registration, public transport, vehicle maintenance etc) ​

          Medical Expenses ​

          (Dental, optometrist, pharmaceuticals, medical visits, psychologist etc) 

          Entertainment

          (Fitness, books, magazines, alcohol, travel etc)

          Education costs including child care and school fees​

          (Tuition fees, uniform, textbooks etc) ​

          Child Support

          (Regular child support payments)

          Pets

          (Vet visits, food, grooming etc)​

          Superannuation

          (Superannuation contribution)

          Gfits

          (Gifts, regular donations etc)​​

          Other

          Please provide information about this expense?​​

          Amount

          (If you have other expense)​

          Step 9 of 9: Acknowledgement and declaration

          Electronic communication and dispatch of documentation 

          By providing an email address, I/we agree and authorise:

          • ​Suncorp Bank to send all notices and documents relating to this application to the email address/es provided in Step 1 of this Application; and​
          • Suncorp Bank to send any Financial Assistance Offer and enclosures / documents via a third party, DocuSign, to capture my / our signature/s in digital form which will be accepted by Suncorp Bank as a legally binding record of my / our execution.​

          If, for any reason, DocuSign cannot be used, then I/we request and authorise Suncorp Bank to send the Financial Assistance Offer and supporting documents / notices by email to the email address nominated on this form. I/we understand that I/we can change this authorisation at any time by​ notice to Suncorp Bank.​

          ​Important Information​

          By submitting this form, you confirm that the information provided is correct and accurate and that you consent to its use by Suncorp Bank for the purpose of this request.​
​Suncorp Bank uses the personal information that you provide here to assist you with your request. For more information on how Suncorp Bank handles personal information, please refer to our Privacy Policy.​

          By submitting this form, you confirm that you:​

          • Have read, understood and agree to the Privacy Policy, Privacy Statement Lending and Credit Reporting Policy;​
          • Have read and understood the particulars which have been completed in this request for financial assistance and confirm that the particulars (including any supporting documents) are materially true, complete and correct and have been provided to Suncorp Bank to enable it to determine whether or not to vary the borrowers credit contract/s;​
          • Agree to Suncorp Bank collecting, using and disclosing my/ our personal information, including health, sensitive and credit information if applicable, in accordance with the Suncorp Bank Privacy Policy. Credit information may include information about whether you make repayments on time and whether your obligation to make those payments has been affected by a financial hardship arrangement. For further information about financial hardship information and credit reporting, please refer to Suncorp Bank’s Credit Reporting Policy available at suncorpbank.com.au or the CreditSmart website at creditsmart.org.au;​
          • Authorise Suncorp Bank to make any enquiries it reasonably considers necessary to verify the information provided in this request and in support of my/our request for financial assistance;​
          • Authorise Suncorp Bank to make enquiries with my/our employer/s, accountant and if applicable, landlord/real estate agent in order to confirm the accuracy of information provided by me/us in this request for financial assistance;​
          • Understand that it may be necessary for Suncorp Bank to disclose certain information about me/us to regulatory and government bodies, its agents, credit and debit agencies and mortgage insurers when assessing this request for financial assistance;​
          • Authorise Suncorp Bank to exchange information concerning my financial affairs with any person/s I have appointed as an agent to act on my behalf;​
          • Authorise Suncorp Bank to disclose to a guarantor/s any financial particulars relating to my/our accounts with Suncorp Bank and any financial information within the knowledge of Suncorp Bank in relation to my/own affairs.​
          • Authorise Suncorp Bank to make enquiries regarding details of my/our insurance policies including any and all claims made by me/us in relation to any policies held by me/us with my /our insurance companies detailed in this request including our Income Protection Insurer, if detailed.​
          • Where my contract details differ, I authorise Suncorp Bank to update its records accordingly.
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          Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 75.